Customer Service Representative

Job Description

Job Description

About Us :

Carl Buddig and Company is a legacy in the meat manufacturing industry with a rich heritage spanning over 80 years. Established as a family-owned enterprise, we have grown into a leading producer of quality meat products, including our renowned lunchmeats, ready-to-eat cooked meats under the Kingsford, LLC division, and savory snack meats from Old Wisconsin .

As a third-generation family business, our success is deeply rooted in our commitment to quality, innovation, and community.

Over the decades, we have expanded our reach and capabilities, now employing 2,500 dedicated team members across Illinois, Wisconsin, and Indiana .

Our growth trajectory continues to accelerate, with significant expansion anticipated in the next five years, driven by our vision for excellence and our dedication to meeting the evolving tastes of our consumers.

Carl Buddig and Company prides itself on fostering an awesome culture where teamwork and innovation are at the core of everything we do.

We believe in creating an environment that encourages creativity and collaboration, ensuring that every team member feels valued and empowered to contribute to our shared goals.

Our connection to the communities we serve goes beyond business. We are deeply committed to philanthropy and actively support numerous charitable initiatives and organizations.

Whether it’s through direct contributions, volunteer efforts, or community partnerships, we strive to make a positive impact and give back to the neighborhoods that have supported us for generations.

Join us at Carl Buddig and Company, where tradition meets innovation, and where our passion for quality meat products is matched only by our dedication to our people and communities.

Position Summary :

This position is a backfill for the customer service department during our D365 project implementation phase while current customer service team members step into other project management roles.

In this position, the Customer Service Representative (CSR) processes orders and provides customer service support to customers, brokers and sales.

CSR acts as the liaison between the manufacturing plants, distribution, accounting, and customer / broker to ensure the customer receives orders on time and complete.

The CSR assists customers with all questions and concerns that arise.

Key Responsibilities :

• Provide customer service support to our customers and brokers, domestic and export.
• Ensure that any complaints are resolved in a satisfactory manner obtaining guidance / approval from manager when necessary.
• Respond to all inquiries in a timely manner and notify customers, brokers, Customer Service Manager of all service issues.
• Process incoming orders in the computer system in a timely manner and ensure all orders with pricing discrepancies are addressed.
• Communicate order confirmations, changes and cancellations to both customers and internal CBC team members.
• Log any issues in the SharePoint Help Desk.
• Prepare Credit Memo’s for any customer issues as needed.
• Work with Accounts Receivable Department regarding credit hold orders and address deduction issues.
• Act as liaison between manufacturing plants, distribution, accounting, and the customer / broker for all orders to ensure the customer receives orders on time and complete.
• Process product sample requests as requested.
• Perform accuracy checks on sales orders.
• Filing.
• Complete other duties as assigned by the Customer Service Manager.

Key Competencies :

• Analyze and Solve Problems
• Works Efficiently
• Use Technical / Functional Expertise
• Speak Effectively
• Focus on Customer Needs
• Analyze Issues : Gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues;

seeks input from others; uses accurate logic in analyses.

Works Efficiently : Allocates own time efficiently; handles multiple demands and competing priorities; eliminates inefficiencies;

conducts effective meetings.

Use Technical / Functional Expertise : Possesses up-to-date technical knowledge; is regarded as an expert in the technical / functional area;

uses quantitative data to draw conclusions; presents technical information in easily understood terms.

Speak Effectively : Effectively communicates both verbally and in writing with supervisors and others. Speaks clearly and concisely;

expresses self well in groups and one-to-one conversations.

Focus on Customer Needs : Anticipates and identifies customer needs; takes action to meet customer needs; develops effective working relationships with internal and external customers;

continually searches for ways to increase customer satisfaction.

Qualifications :

• 1-3 years’ customer service experience within food industry preferred.
• Microsoft Office Suite basic to above average computer skills including Excel.
• Ability to perform basic quantitative skills.
• Ability to work with all areas of the business including plant and sales personnel.
• Professional verbal and written communication
• Strong customer service advocacy and problem-solving skills
• Exceptional organizational and multi-tasking skillset
• EDI / AS400 / D365 experience preferred.

Benefits :

• This position is 12-18 months with full benefits. This position could lead to other company opportunities after the initial 12-18 months concludes based on company need and individual performance.
• Comprehensive benefits package including medical, dental, vision, and 401K retirement savings plans.
• Career development opportunities and a supportive work environment.

Join Our Team : If you are passionate about Customer Service and thrive in a collaborative environment, we encourage you to apply.

Help us continue to grow and support our employees while delivering quality products to our customers.