Manager Patient Safety

Overview

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Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed acute care nonprofit hospital located in downtown Los Angeles.

The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women's Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services.

The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest health care systems.

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If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

We offer the following benefits to support you and your family :

• Annual Incentive (Bonus) Program.
• Matching Retirement Program.
• Pension fully funded by the Hospital.
• Tuition Assistance for career growth and development.
• Health / Dental / Vision Insurance.
• Free Membership to our Care@Work program supporting child care, pet care, and adult dependent needs.
• Employee Assistance Program (EAP) for you and your family.
• Flexible spending accounts.
• Voluntary Protection : Group Accident, Critical Illness, and Identity Theft.
• Wellness Program.
• Paid Time Off (PTO).

Responsibilities

Position Summary :

As our Manager of Patient Safety and Risk at California Hospital Medical Center, you will oversee the facility Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis, and reporting of events and patient safety data, investigation of events and near misses, and will ensure all accreditation and regulatory requirements for patient safety are fully met.

You will participate in system office initiatives and programs to mitigate identified risks which result in reduced costs, reduced adverse patient outcomes, and safer patient care.

You will also coordinate claim team requests and collaborate with other key stakeholders to implement learnings from claims.

You will also spearhead the coordination of all legal documents related to hospital liability.

Qualifications

Education and Experience :

• Bachelor's degree or five (5) years of related job or industry experience in lieu of degree.
• Minimum of three (3) years of risk management, patient safety, and / or other related professional experience and a minimum of two (2) years of experience managing / supervising employees and / or vendors.

Special Skills and Training :

• Experience with the event reporting process, root cause analyses, and event investigation / review.
• Experience with patient complaint / grievance investigations and prompt resolution.
• Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
• Familiar with all legal documents related to hospital liability, including management of subpoenas, Summaries and Complaints and other related activities.
• Knowledge of federal, state, and local healthcare-related laws and regulations; ability to comply with these in healthcare practices and activities.
• Experience with risk and the implementation of HPI and cause analysis.
• Strong professional, organizational, and interpersonal skills for working with teams, physicians, committees, and senior management.
• Excellent communication skills (oral and written), presentation style, including the ability to concisely present data to leaders, clinicians, and staff at all levels of the organization.

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