Position Description
The Customer Service Representative will be responsible for providing exceptional bilingual (Spanish / English) customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience.
This position is temporarily remote and may have days where it is required to come into the office. Therefore, candidate must reside in or near Miami, FL.
DUTIES AND RESPONSIBILITIES
Handle customer services issues via phone and email
Inbound and outbound calls
Process cancellations and refunds
Conduct welcome calls for new members
Process member requests
Perform other duties as necessary
EDUCATION & EXPERIENCE
Minimum of a high school education (or equivalent) required
Must be fully bilingual (read, write, speak) - Spanish and English required
1-2 years customer service experience preferred.
SKILLS & ABILITIES
Attention to detail and organizational skills.
Problem-solving skills.
Ability to work in a team environment and independently.
Ability to answer high volume phone calls while maintaining a positive and friendly demeanor.
Ability to train and work remotely.
High level of professionalism and customer service skills
WORK SCHEDULE
8 : 50am-6 : 00pm (M-F) 1 hour lunch break
BENEFITS
15 days PTO
9 Paid Holidays + 1 Paid Floating Holiday
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Sign On Bonus*
Work remote temporarily due to COVID-19.
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