Service Agent Patient Care Coordinator

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Service Agent, Patient Care Coordinator.Key ResponsibilitiesAnswer incoming inquiries from patients, schedule appointments, and make outbound callsCreate and triage tickets in Zendesk and ensure optimal provider schedulingSupport clinicians via Microsoft Teams Chat and monitor patient follow-up tasksRequired QualificationsExperience providing phone, email, and chat-based customer serviceExperience in a fast-paced environment with appointment schedulingMedical Reception experience and familiarity with Electronic Health Records (EHR) is a plusProficiency in Microsoft Office (M365) and experience with Microsoft Teams is beneficial

1 day ago
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