Sales Support - Woodbury Commons

Description

Paul Smith is one of Britain’s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration.

Reaffirming the values that Paul set down in 1970, classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We have an exciting opportunity in our Woodbury Commons Shop on a full-time basis. The Sales Support Associate at Paul Smith plays a crucial role in ensuring smooth operations both in the front of house (FOH) and back of house (BOH).

This position is responsible for supporting the sales team, providing exceptional customer service, and maintaining the store’s appearance and inventory.

The ideal candidate is detail-oriented, proactive, and passionate about fashion.

The Role

• Partner with the Operations Manager and Store Management team to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Assist with inventory and stock management.
• Ensure maximization of storage and capacity in all product and supply categories.
• Assist with the investigation and rectification of inventory discrepancies.
• Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints : receiving, transfers, RTV, sales, and cycle counts.
• Work with the sales team to provide exemplary customer service : Assist with POS, customer repairs, fitting room upkeep and tasks as assigned
• Have proper understanding of BOH / FOH IT systems, including POS transaction
• Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
• To ensure that you attend staff training sessions to maintain a high level of product knowledge at all times.
• To ensure that a high level of housekeeping is kept to the Company’s desired standard, both on and off the shop floor.
• Maintain a knowledge and understanding of all policies and procedures
• Consistently act within the core values of Paul Smith
• Identify opportunities to support the team in delivering an elevated luxury experience
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
• Any other duties as outlined by the management team.

Your Skills and Experience

• Previous experience in a luxury retail environment preferred.
• Previous experience working in sales or back of house roles.
• Experience in providing excellent customer service.
• Ability to work towards weekly sales goals and ability to meet deadlines.
• Excellent verbal and written communication skills.

Who you are

• Passion for style, fashion and the Paul Smith brand.
• Interest and knowledge of current trends in music arts and culture.
• Flexible and reliable.
• Good team member, helpful, approachable and trustworthy.

What's in it for you

• $17 - $18 Hourly base + bonus payment based on store performance.
• A generous Clothing Allowance.
• Discretionary discount on Paul Smith goods.
• Basic medical and dental insurance at no cost to you.
• 401k with a 3% match.
• Vacation, sick / personal days in accordance with Company Policy.

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognized and valued.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.

S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9