Deputy Chief Information Officer (Infrastructure and Operations)

Posting Title : Deputy Chief Information Officer (Infrastructure and Operations)

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Job Requisition Number : COA092490

Position Number : 111489

Job Type : Full-Time

Division Name : Infrastructure and Operations

Minimum Qualifications :

Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity.

Licenses and Certifications Required : None

Pay Range : $183,000 to $193,000 annually

Hours : 8 : 00 AM 5 : 00 PM Monday Friday

Hours may vary depending upon business needs.

Job Close Date : October 30, 2024

Type of Posting : External

Department : Communications & Tech Mgmt

Regular / Temporary : Regular

Grant Funded or Pooled Position : Not Applicable

Category : Professional

Location : 6800 Burleson Road, Austin, TX 78744

Preferred Qualifications :

The next Deputy Chief Information Officer (Infrastructure and Operations) will be an exceptional leader with a proven track record in network virtualization, enterprise architecture, and customer service.

The ideal candidate will have expertise in the development and execution of cloud strategy, end-point modernization, and building relationships with critical stakeholders.

The selected candidate will be a mentor, helping staff think strategically, while seeking opportunities for automation. Cybersecurity expertise is also imperative for this role.

Prior management experience in a large, robust city or organization is highly preferred.

The following core competencies are important for this role :

• Communicates Effectively with an Equity Mindset : Ability to manage diversity, understand inclusion work with diverse communities and populations to build constructive and effective relationships, and convey and receive information.
• Application Support : Ability to provide a broad range of IT support for end users.
• Strong Negotiation Skills : Ability to manage relationships with other governmental agencies and drive solutions between partners.
• Political Savvy : Ability to exhibit confidence and professional diplomacy, while effectively relating to people at all levels internally and externally.
• Security Practices Expertise : Familiarity with security practices and frameworks, including NIST.
• Data Center Infrastructure / Cloud Network Services Experience : In-depth knowledge of infrastructure and cloud services with the ability to quickly respond to changes or disruptions.
• Advanced Server / Storage Expertise : Strong working knowledge of current market trends and the ability to anticipate future improvement opportunities.
• Support Experience : Ability to provide oversight of end-to-end user support for internal and external agencies.

Duties, Functions and Responsibilities :

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in the planning, development, and implementation of City-wide IT strategies.
• Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Communications & Technology Management (CTM) business technology unit.
• Oversees the preparation of the departmental business plan and budget.
• Directs programs to monitor, evaluate, and improve customer service delivery.
• Leads the planning, development, and implementation of City-wide IT policies.
• Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service.
• Represents the Chief Information Officer at meetings as requested.
• Translates strategic direction into tactical projects and programs to produce the desired outcome.

Responsibilities - Supervision and / or Leadership Exercised :

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities :

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws, ordinances, and policies.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of budgeting methods and systems.
• Knowledge of various hardware and software applications.
• Skill in oral and written communications.
• Skill in conflict resolution and problem solving.
• Skill in collecting, analyzing, and interpreting applicable research data.
• Ability to effectively plan for and use of technical and staff resources.
• Ability to prioritize and meet deadlines, and objectives.
• Ability to multi-task.
• Ability to evaluate operational performance and implement changes.

Criminal Background Investigation : This position has been approved for a Criminal Background Investigation.

EEO / ADA : City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.

Information For City Employees : If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

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