Customer Relations Analyst - Security Clearance Required

Overview

Work Where it Matters

Tuvli, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Tuvli, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Tuvli provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Tuvli ensures that solutions are strictly aligned with agency processes and desired program outcomes while delivering the best value for technology investments.

As a Tuvli employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values.

You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary :

Tuvli is looking for a MRAT Trainer / Instructor to work in Virginia. To join our team of outstanding professionals, apply today!

Responsibilities

Job Responsibilities :

• Supports the Innovative Clinical Analytics (ICA) Team.
• Uses independent judgement and facilitation skills to support strategic program planning, resource management, training, and meeting support to ICA user community.
• Makes recommendations to MRAT leadership for decisions on program objectives.
• Manages in-person, phone, and email inquiries and guides users through processes. Coordinates all activity planning during product rollouts, including scheduling and confirming meetings, and confirming completion of scheduled pre-training tasks at local and offsite installations where products will be deployed.
• Travels as needed to provide training, logistical and general onsite support during rollouts.

Qualifications

Minimum Qualification :

• 3+ years of experience in customer service environment.
• Excellent communication skills.
• Proficiency with Microsoft Windows and Microsoft Office Suite.
• Bachelor’s degree.
• Ability to work independently.
• Ability to organize, prioritize and meet deadlines.
• Must be US Citizen with the ability to obtain a DoD Secret clearance or have an
• Active DoD Secret Clearance.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.

All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.

com or 571-353-7053 (information about job applications status is not available at this contact information).

Job : Information Technology

Travel : None

Organization : Tuvli

Clearance : Able to Obtain Secret

Work Type : On-Site

Remote : No

ReqID : 2024-11159