Job Description
You will be a dynamic operations lead reporting to the Director of Operations, within assigned client team. Partner with and engage account leadership to deliver outstanding client experiences that create customer loyalty and increase growth for our business.
You will deliver high-quality work that powers internal and external satisfaction, meet requirements and balance client and agency economics.
This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
Your Impact : Project Management
Project Management
Accountable for master project plan creation and management for all critical client projects
Work directly with client partners to interpret project goals into agency deliverable timelines
Develop and implement executional strategies for client projects
Lead internal communications and daily deliverable management
Collaborate with third-party agencies to develop streamlined ways of working to support client deliverables
Accountable for overall risk mitigation and exposure of client team based on client requirements
Understand agency procedures and establish client specific processes to ensure efficiencies and highest quality of deliverables
Ensure system governance best practices are followed, conducting regular audits
Scope Management
Develop Scopes of Work based on client and internal team inputs
Monitor all projects, how they compare against the agreed upon scope of work while tracking incremental scope opportunities
Identify and remove barriers to project success
Develop relationships with partners across the agency to more easily facilitate cross-capability projects and develop solutions
Identify opportunities to improve client and team dynamics, interactions and overall collaborative spirit
Hire and retain experienced team members while promoting diversity and career management
Uphold standards of Client Operations practice and ensure all direct reports are trained to deliver expectations
Other responsibilities as assigned
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