Center Manager

Overview

The Center Manager will provide leadership to the practice support staff and partner with Medical and Behavioral Health leadership.

Manage daily operations of the center to ensure all policies and procedures are met while focusing on the patient experience.

Actively engages with patients, referral partners, community resources and vendors. Reporting directly to the Operations leadership.

Qualifications :

• Bachelor’s degree preferred
• 4+ years of management experience in a fast-paced medical office required and may be accepted in lieu of degree

Supervises :

Direct supervision of Medical Assistant / Medical Receptionist I & II, collaborative supervision with Director of Care coordination / LADC Supervisor of Care Coordinators and LADC I & II.

Performance Responsibilities :

• Serves as a principal resource on all operational matters for assigned center
• Establish and maintain excellent working relationships with all staff and drive the culture of collaboration and excellence
• Oversees management of practice support staff. Partner with medical and behavioral health leadership to facilitate continuity of care
• Train, mentor and identify professional development opportunities for practice support staff. Initiate motivation and positive morale within the practice through exceptional leadership, coaching, and utilization of the rewards and recognition program.
• Develop and implement initiatives to improve patient and partner satisfaction consistent with quality of care and exemplary customer service.
• Provide regular written and verbal communications on key performance indicators (KPIs), statistics, facility developments, and company-wide initiatives.

Develop center goals, objectives, and processes through collaboration with Operations and Clinical leadership.

• Ensure all performance management activities such as performance evaluations, professional development plans, promotions, and disciplinary actions are completed effectively
• Collaborate amongst peers to identify and implement best practices across the organization
• Verify and approve all charges / expense reports from vendors
• Partner with all home office functions to ensure clinic success (HR, Compliance, Sales and Marketing, IT, Payroll, Finance, etc.)
• Coordinate, schedule, and attend quarterly Quality Assurance meetings
• Perform Quality Improvement audits as outlined in CleanSlate Centers Continuing Quality Improvement (CQI) plans
• Ensure accreditation / compliance processes are completed
• Ensure compliance with HIPPA regulations and protect all personal health information (PHI)
• Monitor compliance with staffing plans, manage changes to staffing plans with input from Vice President of Operations, Chief Operating Officer and, Finance department
• Monitor adherence to all CleanSlate Centers policy and procedures while maintaining compliance with government and third-party payer requirements.
• In coordinating with marketing and business development, assist in developing and executing local outreach and partner development initiatives.
• Recommend center facility improvements including construction, renovation, and purchase of equipment.
• Maintain the buildings, grounds, facilities, and equipment in a manner consistent with the highest standards of safety, sanitation, efficiency and appearance.
• Perform other duties are required / necessary

We are an Equal Opportunity Employer. #LI-AR1