Job Description
Job Description
We are looking for a Customer Service Representative-CWB (Chubb Workplace Benefits) to join our team in Columbia, South Carolina.
This role offers a long-term contract employment opportunity in the insurance industry. The successful candidate will be responsible for providing superior customer service through inbound / outbound calls and emails, maintaining performance and quality standards, and working collaboratively with team members and business partners.
Responsibilities :
- Deliver exceptional customer experiences, demonstrating attention to detail and strong problem-solving skills in a high-volume contact center environment.
- Handle customer inquiries, requests, and issues efficiently, accurately, and professionally, building rapport and exceeding expectations.
- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience.
- Navigate multiple systems and applications to research and resolve customer requests and inquiries.
- Assist with special requests and complete additional tasks and other projects / duties as assigned.
- Work collaboratively with team members and business partners to provide a positive customer experience.
- Learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers.
- Maintain accurate customer credit records and process customer credit applications accurately and efficiently.
- Monitor customer accounts and take appropriate action as needed.
- Be available to work 40 hours a week on a scheduled shift, with the flexibility to work overtime and weekends as needed.
- Proven experience in a customer service role
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Excel
- Understanding of operations and research methods
- Experience with inbound and outbound calls
- Knowledge of insurance industry, specifically with regard to Chubb Workplace Benefits (CWB)
- Familiarity with 'About Time' software and its benefit functions
- Knowledge of hiring processes and revenue accounting
- Ability to perform ad hoc financial tasks
- Experience in claim administration
- Understanding of property insurance and underwriting
- Ability to collaborate with business partners and adhere to quality standards
- Knowledge of salary structures, disability claims, and claim administration
- Strong computer skills, including the use of Onsite software
- Capable of making informed decisions
- Excellent communication skills, both verbal and written
- Ability to adhere to principles and maintain quality standards
- Willingness to work onsite when required
- Strong decision-making skills
- Experience in underwriting
- Understanding of salary structures
- Ability to work collaboratively with business partners
- Experience handling disability claims
- Commitment to maintaining quality standards in all work.
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Lead Customer Service Representative, Full or Part Time
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
Customer Service Representative - Remote
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - Days
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative
Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service. ...
Customer Service Representative 1st Shift
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative
As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third-party representatives upon arrival, & providing product/service information with a smile. Resol...
Customer Service Representative - UniFirst
You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center. UniFirst is seeking adedicatedCustomer Service Representative to join our team. Yo...