Position Summary
The primary role of the Operations Specialist - Retail is to partner with the Operations Supervisor to ensure success in all guest interactions and transactions with a Guest First mentality.
Will maintain the cash office and Operations counter with precise execution of Standard Work.
Position Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Complete and demonstrate the ability to effectively execute all company training modules
Greet and engage guests on sales floor
Help in Kids Spaces as needed
Ensure team completes and demonstrates the ability to effectively execute to company expectations
all new hire and ongoing training modules
Completes required training in the expected timeframe, and participates in ongoing learning opportunities
Execute standard work expectation in the front end, fun room, prep kitchen, and beverage bar
Assist Store Manager in resolving guest escalations, returns, discounts
Ensure check-out / in processes is executed
Execute cash office procedures to exacting standards in Standard Work about 40% of the day
Establish a self-audit routine in compliance with Asset Protection Audit
Ability to work weekends and most holidays
Able to work in a fast-paced environment
Ability to effectively communicate with all levels of leadership
Ability to work weekends and most holidays
Able to work in a fast-paced environment
Qualifications
Education / Experience : High School Diploma or GED equivalent. 1 year of retail experience in a direct customer interactive environment required.
1-2 years of customer service experience. High volume experience is preferred. Equivalent combination of education and experience will be considered.
Computer Skills : To perform this job successfully, an individual must have proficient experience in Microsoft Office programs.
Position Hiring Range
The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to : applicant’s education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.
Living Spaces reserves the right to modify this pay range at any time. P ay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.
Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s.
Benefits Include :
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