ASSISTANT GENERAL MANAGER-RALEIGH DURHAM

Wyndham Hotel Group
Morrisville, NC, United States
Full-time

Assistant General Manager-Raleigh Durham

Location : Morrisville, NC, US

Property Name : La Quinta by Wyndham Raleigh-Durham Airport Req Id : 16221

La Quinta by Wyndham is now seeking a Assistant General Manager-Raleigh Durham to join our team at the La Quinta by Wyndham Raleigh-Durham Airport location in Morrisville , North Carolina .

Job Summary

This position is responsible for assisting the general manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs within budget.

Education & Experience

MINIMUM EDUCATION :

  • Bachelors Degree preferred.
  • High School Diploma or equivalent required.

MINIMUM EXPERIENCE :

Knowledge of training criteria specific to hospitality industry and / or adult learning preferred.

Physical Requirements

  • Must be able to stand for extended periods of time, at least two hours intervals.
  • Must be able to work in a sitting position for extended period of time; at least four hours.
  • Must be able to reach for specific objects at short distances in local working areas.
  • On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or stairs.
  • Capable of working in a fast paced environment and in stressful situations.
  • Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
  • May require travel to various locations on business.

General Requirements

  • Communicate clearly and effectively both orally and in writing.
  • Logically and independently plan, organize and complete work.
  • Must be able to take initiative and have well-developed interpersonal skills.
  • Bilingual (Spanish / English) preferred.
  • Proficient in MSWord, MS Excel, and MS Outlook (pre-employment testing).
  • Able to set and achieve high standards of performance.
  • Must be able to perceive quality of work and read material.
  • Must be able to conduct analysis and generate reports to reflect findings.
  • Must be able to learn and maintain job duties / knowledge of basic concept and techniques and complete detailed work assignments.
  • Must be able to perform the manipulation of numbers and basic math calculations.
  • Must be able to perform job tasks and remain vigilant in the event of an emergency.
  • Must be able to prepare and deliver formal presentations before public and private concerns.
  • Must be able to make progress on multiple assignments under time constraints.
  • Obtain any locally required certifications.

Fundamental Requirements

Revenue Management :

  • Support sales efforts as directed by the Regional Vice President and the corporate sales organization.
  • Assist the general manager with informing the front desk staff about rate structure and know how to implement yield management policies and procedures.
  • Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures.
  • Train front desk staff to successfully perform selling techniques and procedures for current promotions.
  • Achieve maximum revenue.
  • Perform front desk sales representative and night auditor duties as required by staffing levels and business demand.
  • Compose departmental correspondence as needed.

Financial Results :

  • Support the achievement of planned monthly IOC by managing departmental expenses within budget; explain the causes for budget variances and take corrective action to avoid future occurrences and adjust spending to eliminate variances.
  • Protect the companys financial assets by properly administering company policies and procedures for all financial transactions for assigned department(s).

Also, properly administer company policies and procedures for protecting the safety of guests and employees.

Guest Satisfaction :

  • Train hotel staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).
  • Train hotel staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received.

Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.

  • Personally respond to guest complaint letters and Guest Assistance Contact Forms and comment cards in accordance with company standards.
  • Manage the 100% guarantee procedures in accordance with standards, and eliminate service issues that result in repeated invocations of the guarantee.
  • Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies in assigned department(s).

Employee Satisfaction :

  • Recruit, select, train and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
  • Properly administer Company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees.

Product Quality :

  • Ensure a satisfactory guest experience and protect the companys physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
  • Receive satisfactory scores for product quality as measured by Medallia, and take action to correct any deficiencies.

Developmental Assignments

  • Act as manager on duty in absence of general manager.
  • Serve as acting general manager at various hotels to cover vacated positions and to relieve general managers on vacation.
  • Complete assignments or special projects at various hotels as assigned by the regional vice president for the purpose of gaining additional experience in preparation for promotion to general manager.
  • Assist regional vice president with the implementation of best-demonstrated hotel operations in all hotels within region to improve productivity, product quality, and guest and employee satisfaction throughout the region.

COMPANY OVERVIEW :

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.

Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location : La Quinta by Wyndham Raleigh-Durham Airport , 1001 Hospitality Court , Morrisville , North Carolina 27560

Employment Status : Full-time

15 days ago
Related jobs
Promoted
HealthEcareers - Client
Durham, North Carolina

Triangle area of Raleigh, Durham, and Chapel Hill. North Carolina Eye, Ear, Nose & Throat, a Duke Health Practice, invites applications for a highly qualified BC/BE General Otolaryngologist to take over an existing patient panel, with the possibility to subspecialize in pediatrics if desired. North ...

Gecko Hospitality
Durham, North Carolina

Assistant Manager / Fresh Daytime Café $40,000 - $45,000 Durham. Operations Manager & HR Manager / Catering Group $40,000 - $45,000 Durham. Assistant General Manager / Full Service $50,000-$55,000 Morrisville. General Manager / QSR $65,000 - $75,000 Garner. ...

Promoted
Michael Page
Raleigh, North Carolina

If you are looking for a terrific company culture, a reputable GC, and an excellent work life balance, this Construction Project Manager - Established GC- Raleigh opportunity could be for you please apply below or reach out to Ryan at 617-428-0780. A premier General Contractor with a large network o...

Compass Corporate
Durham, North Carolina

Is proactive and positive; interacts professionally with a diverse group of associates, peers, managers, suppliers, clients and customers. ...

Victra
Apex, North Carolina

As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. You will also be responsible for some daily operational tasks and will lead your team when the General Manager is away. ...

Wendy's
Durham, North Carolina

The Assistant Manager reports directly to the General Manager, some responsibilities:. She/He Will assist the General Manager in the day-to-day fast food restaurant operations and in leading the staff of our Wendy's. The Assistant Manager must have experience in restaurant management, people motivat...

Pizza hut
Apex, North Carolina

It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail assistant manager, think about a career with Pizza Hut. ...

Pure Barre
Durham, North Carolina

The Assistant Sales Manager will assist the Studio Owner and Sales Manager in driving studio sales and oversee Member Services at the Durham studio location. We are currently expanding our team at Pure Barre seeking a qualified Assistant Sales Manager that is focused on driving sales and service exc...

Carrols Corporation
Raleigh, North Carolina

We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. ...

Applebee's
Raleigh, North Carolina

Assistant General Manager - Applebee’s. Hospitality Manager to join our team and help love people with food in the neighborhoods we serve. Free & confidential Employee Assistance Program for Managers AND their families, including drastically reduced evaluations and free virtual therapy ses...