Field Service Technician - Memphis, TN

JOB DECSCRIPTON

Responsible to provide a positive customer experience by providing a prompt, accurate, and quality service. Performs a variety of routine support activities in the field service function.

Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field. Assess and responds to situations using standard procedures in isolation and fixing problem equipment.

Reports design, reliability, and maintenance problems through field service management software.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site.

Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor.

Ensure all training and certifications required for position are maintained in an up to date and timely fashion.

Ensuring spare parts stock level in van is kept at specified levels.

EDUCATION :

High School or GED, minimum. Degree or Technical training a plus.

EXPERIENCE :

3 years prior experience in similar or related field.

KNOWLEDGE & PERSONAL ATTRIBUTES :

High drive for customer satisfaction.

Excellent communication and customer service

Strong organizational and communications

Ability to work independently with little direct supervision.

Demonstrated mechanical, electrical, and hydraulic system trouble shooting skills.

Demonstrated understanding of internal combustion engines.

Demonstrated ability to read, understand, and follow electrical and hydraulic schematics.

Demonstrated use of basic electrical testing / diagnostic equipment and have a thorough understanding of AC and DC electrical circuits and components.

Certificates / Licenses /

Valid Drivers

COMPUTER SKILLS :

Ability to use mobile phone and tablet.

MS Office and business applications.

LANGUAGE SKILLS :

Ability to read, write and speak English and interpret documents such as safety regulations, operating and maintenance instructions and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before customers or employees of the

MATHEMATICAL SKILLS :

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY :

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.

Ability to deal with problems involving several concrete variables in standardized

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms;

to stand, walk and sit; and to talk and hear. The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds and regularly lift and / or move up to pounds.

Specific vision abilities required by this job include close and peripheral vision, depth perception, color vision and the ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock.

The employee regularly works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

The noise level is generally moderate. These environmental conditions may be encountered during such activities as working with operational equipment.

Let’s create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation.

At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization.

Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life.

At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.