Lead Patient Registration Specialist (Hiring Immediately)

Senior Registration Representative

Department of Surgery

The Senior Registration Representative will :

• Perform scheduling and registration in accordance with Hospital and Departmental policies and procedure in the Athena system.
• Receive and screen telephone calls and patients for multiple departments in a professional and courteous manner.
• Prepare for upcoming patient sessions by preparing daily charts and filing all faxes appropriately.

Requirements :

Perform scheduling and registration in accordance with Hospital and

Departmental policies and procedure in the Athena system.

Accurately register patient obtaining demographic, insurance, and physician

information.

Obtain appropriate referral information and enters it into appropriate

registration screen.

Make copies of identification and insurance card(s), organize with

appropriate registration forms and charge tickets, distribute to appropriate

personnel according to hospital policy.

• Scan all documents, according to hospital policy.
• Prioritize patient registration according to number of concurrent sessions,

patient appointment times, patient back up and patient volume.

According to Registration Policy for Ambulatory services, provide clients

with the appropriate forms and documents.

Receive and screens telephone calls and patients for the Perinatal Center in

a professional and courteous manner.

Answer phone within three rings stating name of department and identifies

self.

Screen incoming calls, determines urgency and dispatches requests to

appropriate personnel; take accurate message in accordance with established

department procedures.

Respond to majority of calls and visitors by providing information based

upon relevant departmental and Hospital policies and procedures.

Greet and receives visitors and patients in a courteous and professional

manner.

When receiving patient, identifies patient on schedule, notes time of

appointment, informs patient if there will be a wait.

Interact with a variety of Hospital and outside personnel in a professional

manner.

• Retrieve phone messages every morning and as necessary.
• Prepare for upcoming patient sessions by preparing daily charts and filing

all faxes appropriately.

Accurately schedule patients for appropriate patient session using patient

appoint system according to policy of each patient session.

• Confer with staff before adding on patients to an already full schedule.
• When scheduling appointment, inquire regarding insurance and informs patient

when a referral is required.

When appropriate, refer patients to financial counselors prior to scheduling

an appointment.

Instruct patient to arrive 30 minutes prior to appointment time for the

registration process.

When scheduling a new patient, ascertain that patient has directions to

appropriate clinic.

Assist patient with obtaining proper pre-certification and referrals or

prescriptions needed for the exam by calling referring MDs office.

Phone schedule patients the evening before to remind himher appointment;

perform pre-registration process if appropriate.

Perform Medical Record functions in accordance with Departmental policies and

procedures.

Perform various clerical functions such as faxing, scanning documents into

Athena, pulling charts and filing.

Prepare for upcoming patient sessions by printing schedule, looking up

medical record number, and pulling the medical record of each scheduled

patient.

File loose reports such as progress reports, operative reports, x-ray

reports, lab reports, etc., according to Departmental policy and procedure.

Reconcile the medical record number when required to agree with the

Duplicate Medical Record Number Report, changing the number on the medical

record if appropriate.

• Maintain Medical Record Room in an orderly fashion.
• Collect, deposits and logs patient payments according to Hospital and

Departmental policies and procedures.

Refer to patient insurance card and collect appropriate co-payment,

providing patient with a receipt according to Hospital and Departmental policy

and procedure.

• Place all collected moneys and checks in Departmental safe.
• At the close of each day, prepares co-payments for deposit in appropriate

account, according to Hospital policy and procedure.

Operate standard office machines and equipment in order to efficiently

perform duties.

Accurately check referral, pre-certifications, authorizations and patient

prescriptions prior to procedure date.

Attend all training sessions and meetings regarding updates in registration,

scheduling and insurances.

• Perform other duties as required by the department.
• Demonstrate ability and flexibility to multitask and work as part of a team

assisting others as needed.

Grade 114