Job Description
Job Description
Customer Service Administrator
Monday-Friday : 8 : 30am-5 : 00pm
$19-21 / hr DOE
Join a dynamic and driven engineering team as a Customer Service Administrator in Rochester, NY. In this role, you'll be at the heart of operations, handling inbound client requests, and collaborating with the engineering, order entry, and production teams to ensure an exceptional client experience.
This position offers numerous growth opportunities!
You must have prior experience with Salesforce and / or Oracle software for this role!
Key Responsibilities :
- Provide first level quotations and technical documentation, escalating requests to an Applications Engineer or Order Administrator when needed.
- Triage and manage inbound client requests.
- Serve as first level phone support for inbound calls, escalating when necessary.
- Deliver proactive client support to ensure success from quote to order.
Qualifications :
- College degree preferred or high school diploma with relevant work experience.
- Strong written and verbal communication skills.
- A customer-centric mindset with a focus on customer success.
- Excellent attention to detail and ability to quickly learn new processes.
- Experience in process improvement.
- Experience with Oracle and Salesforce.
Preferred Skills :
Knowledge of electric power transmission and distribution is a strong plus
This is a fantastic opportunity to join a diverse team with a growth mindset. Apply today by sending a resume to jobs@cpsrecruiter.com!
CPS Recruitment is an EOE
adm123
ADM24z
Company Description
Headquartered in Liverpool, NY, CPS Recruitment partners with top companies Nationally and Globally to provide temporary, contract, and direct hire staffing, executive recruiting and payroll processing services.
As a Woman-owned Small Business, we have an earned reputation for the most innovative recruiting solutions. Whether you are looking for a career or looking to hire, the recruiters at CPS Recruitment are here to help!
Company Description
Headquartered in Liverpool, NY, CPS Recruitment partners with top companies Nationally and Globally to provide temporary, contract, and direct hire staffing, executive recruiting and payroll processing services.
As a Woman-owned Small Business, we have an earned reputation for the most innovative recruiting solutions. Whether you are looking for a career or looking to hire, the recruiters at CPS Recruitment are here to help!
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