VETERINARY RECEPTIONIST

Job Description

Canton Veterinary Hospital is currently looking to fill a Part-Time Reception position. This position is 15-20 hours a week.

This postion is for evening shifts with rotating Saturdays. Availability during the day is a plus. Experience in Veterinary Medicine not required but preferred.

This is a great opportunity for someone who is looking for growth in the veterinary field. There are many learning opportunities available.

The Veterinary Receptionist's main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

More specifically, the Veterinary Receptionist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process.

The position requires a practical knowledge of the clinic's procedures and policies. The Veterinary Receptionist is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.

This is a part-time position; This position may require standing for long periods of time and some heavy lifting may be involved.

The Veterinary Receptionist reports to the Hospital Manager and in his / her absence, the Managing doctor.

Job Requirements / Skills / Physical Demands :

• An employee in this position must have a sense of caring for animals
• Ability to lift approximately 50 pounds
• Ability to multitask efficiently, and work well individually and within a team
• Must be able to handle the physical and emotional aspect of work in a veterinary clinic environment, including euthanasia
• Must have active listening, critical thinking, complex problem solving, time management, judgment and decision-making skills
• Excellent communication skills and the ability to work effectively and efficiently in a fast-paced environment
• Models a professional and courteous manner with all staff and clients

Essential Functions :

• Communicates professionally and effectively to all members of the team and clients.
• Works collaboratively with veterinarian and technician team to help maintain the flow of pets
• Provides compassionate service to clients
• Professionally receives incoming calls on the telephone, using prescribed telephone techniques. Uses service excellence to address the needs of prospective clients.
• Schedules client appointments and addresses client questions including calling clients back.
• Follows established policy and procedures in scheduling clients for prompt treatment of ill and / or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians' time.
• Contacts clients with scheduled outpatient or pre-surgery appointments to remind them of the time and appointment requirements (for example, stool samples for fecals or withholding any food and water).
• Maintains appearance and cleanliness of the waiting room and reception area through close, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
• Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
• Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic.

This includes assisting them in a timely manner and ensuring that someone is in contact with the client from arrival to departure.

• Completes client check-ins and check-outs, preparing all required forms such as in-house patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc.
• Schedules follow-up medical progress exams and / or appointments for additional healthcare as directed by a doctor.
• Assists emotional and / or grieving clients by escorting them to a private area. Demonstrates empathy for clients' companion animals.

Uses a variety of techniques shown in training, to reassure distressed pet owners.

Invoices clients, collects fees, makes change, imprints credit card forms and obtains authorization for credit charges, following the credit policies of the hospital.

Also, counsel's clients as to payment options, and help clients to fill out any necessary paperwork such as Care Credit applications or promissory notes

• Educates clients on products and services and responds to routine medical care questions (for example, vaccination schedules for puppies and kittens, worming, or flea treatment) in person or over the phone.
• Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
• Follows time clock procedures for clocking in and out at the start and end of the shift and reports to work on time for each shift.
• Ensures the front office is clean and tidy, always maintaining a professional appearance.
• Assists the Hospital Manager with special projects during slow times.
• Ensures there is a sufficient supply of hospital forms and office supplies and reorders the needed supplies on a timely basis, or notifies the Hospital Manager well in advance, so that inventory never runs out.
• Maximizes schedule based on Doctor and time needed for an appointment.
• Assists Hospital Manager with additional clinic tasks as needed.

Compensation commensurate with experience.

Canton Veterinary Hospital is an equal opportunity employer. We strongly and proudly support and value the uniqueness of all individuals and promote a work environment where diversity is embraced.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care.

For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.