Service Representative

Shane Splonskowski Agency Inc
Bismarck, ND, US
Full-time

Job Description

Job Description

Benefits :

  • Retirment Plans
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

J ob Summary

The Service Representative provides excellent customer experience for potential and existing customers. Expected to Identify lead opportunities to cross-sell and coordinates with sales specialists for follow-up.

Assists the agency owner with attaining agency service goals.

Responsibilities

  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
  • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
  • Processes change to existing accounts and policies
  • Serves as a liaison on behalf of the customer between the agency and various business partners
  • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Qualifications

  • Ability to obtain Property & Casualty insurance license ahead of first day of employment.
  • Demonstrated customer service experience
  • Effective communication skills
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
  • Solid knowledge and understanding of basic mathematical skills
  • 30+ days ago
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