Senior Risk Analyst, Issues & Emerging Risks

Who we are :

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.

The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

Join us to invest in yourself, your career, and the financial world.

The Role

SoFi is dedicated to developing a best-in-class Fintech Collections group that aligns with the changing needs of our members.

The Collections Issue & Emerging Risk Manager role is an exciting opportunity to help support CCoE Leadership!

As the Collections Issue & Emerging Risk Manager, you will be a key member of the Collections team that will help support critical control, governance, and regulatory processes.

You will manage all parts of the issue management process including issue identification, escalation, root cause analysis, action plan creation and execution, closure, and validation.

In addition, you will work closely with leadership to keep all parties apprised of updates and risks through regular executive communications.

What You’ll Do :

Develop strong cross-company relationships with business, engineering, and product leaders to move issue fixes forward

Manage the issue identification and escalation process and own issue resolution expectations

Help to produce executive-ready materials as required for committees and the board related to open issues and emerging risks

Work with CCoE leadership to support planning, execution of initiatives, and communication

Develop a strong framework, controls, and processes around the issue management process

Work with Audit / Exam Management and Control teams to establish a robust interaction framework to ensure all potential issues are documented and remediated quickly

Work closely with leadership to define issue action plans and execution timelines

Diligently review processes for potential enhancements to effectiveness and efficiency

Ad hoc duties to support CCoE

What You’ll Need :

Previous experience in Operations, Compliance, or Risk with a focus on Collections

High motivation to learn, drive change, and able to work collaboratively in a complex and fast-paced environment

Strong cross-functional, teaming, and communications skills as well as an ability to work in a fluid and highly collaborative environment

Experience using SQL to extract actionable information from relational databases

Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels

Detail-oriented, accurate, and concise

Strong analytical, planning, and organizational skills

Ability to operate independently with excellent time management skills and the ability to deliver on multiple competing priorities in a dynamic environment

Excellent written and oral communication skills, including strong presentation skills

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

Pay range : $99,200.00 - $186,000.00

Payment frequency : Annual

This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.