Lead Customer Service Rep and Office Manager (remote) ($19.00 - $25.00 / hour)
Employer Industry : Home Appliance Repair Services
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Why Consider This Job Opportunity
- Salary up to $25.00 per hour
- Monthly or quarterly bonuses based on individual and company performance
- Opportunity for growth into a salaried position for high-performing candidates
- No nights or weekends, promoting a healthy work-life balance
- Fun team environment with a supportive culture
- Ongoing training provided for personal and professional development
What To Expect (Job Responsibilities)
- Answer incoming calls and schedule appointments for appliance repair services
- Respond to customer emails promptly and professionally
- Coordinate in-home and commercial service appointments with technicians
- Communicate effectively with customers to ensure understanding of services needed
- Manage office operations, including scheduling appointments and data entry
What Is Required (Qualifications)
- High school diploma or equivalent
- 10+ years of customer service experience
- Strong telephone communication skills and reliable wifi connection at home
- Proficiency in computer skills, including Microsoft Office
- Ability to lead a small team of remote customer service representatives
How To Stand Out (Preferred Qualifications)
- Previous experience as an office manager in a similar environment
- Excellent problem-solving skills and attention to detail
- Desire to share knowledge and skills with team members
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Remote working / work at home options are available for this role.
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