Service Manager

Schedule : Mon-Friday 8a-5p, one late night per week, hours vary depending on need. Occasional evening and / or weekend.

Pay : TBD

Job Location : Rogers , AR

Position Type : Full Time

Education Level : Associate's Degree

SUMMARY : An integral team member in the development, implementation, monitoring and modification Individual Service Plan / Plan of Care.

Provides linkage with appropriate community resources. Monitors progress toward the achievement of objectives. Monitors documentation to determine that applicable timelines, licensing standards and laws and regulations are being met.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for hiring, evaluating, counseling and discharging staff.
• Responsible for assuring and monitoring all staff training.
• Responsible for handling all staff and client related issues.
• Serves as Liaison for STAR regarding client issues.
• Reports any issues related to Workers Compensation, FMLA, and Incidents.
• Conducts on site visits.
• Responsible for monitoring Lead Staff in completing all aspects of facilities and vehicles according to FCC, DDS, CARF and PASSE standards.
• Reviews Progress notes, responds to audits, reviews / signs time cards, and submits all Payroll Change forms.
• Responsible for assuring all positions are filled.
• Monitors overtime.
• Assures all staff working approved schedule at approved pay rate.
• Handles any emergency situations that arise.
• Reports any abuse or neglect.
• Maintains all areas of client case files.
• Maintains family contact.
• Monitors BIR's and Med Errors and follow up as needed.
• Complete incident reports per the FCC Incident Report procedure.
• Monitors and addresses behaviors with respect the consumer's PBMP.
• Oversees coordination of community outings and trips for the consumers.
• Reports any deficiencies by anyone involved in Plan of Care.
• Responsible for being on call and completing quality control weekend checks as needed.
• Responsible for conducting staff and consumer meetings.
• Responsible for ensuring full compliance with CARF, DDS and PASSE requirements.
• Completes a weekly report that is sent to appropriate Nursing, BH, Directors and DDTCS staff.
• Completes quarterly reports and responds appropriately to information collected.
• Conducts daily, weekly and monthly peer audits as assigned.
• Assures daily, prior to clocking out, that all utilization has been billed for and approved via the EHR
• Stays current on utilization, tracking and documenting via the EHR / HR Platform.
• Works with PASSE employees in implementing and supporting consumers.
• Assures all necessary consumer documentation is completed and properly filed.
• Keeps Outlook Calendar and FCC email up to date.
• Serves as Driver for participant day trips to various state locations. Driving may be required on as much as a daily basis.

Required to undergo periodic driving test and demonstrate proficiency in the operation of a motor vehicle, including passenger vans.

Employee may also be required to drive his / her own personal vehicle at times, and maintain adequate liability coverage on any personal vehicle used to transport participants.

This is a safety sensitive position.

Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE :

Bachelor's degree (B.A.) from four-year College or university in a human services related field

Have two year of advanced education in the field of human services plus 2 years' experience as a case manager working with individuals with developmental disabilities or a related field.

Four year experience working as a case manager with individuals with a developmental disability, or 4 years' experience as a case manager in a related field may be substituted for education.

Have two year verifiable satisfactory experience with individuals with developmental disabilities prior to employment and is mentored by a certified case manager for the first two year of employment.

LANGUAGE SKILLS :

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.

The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit;

climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.

QUALITY ASSURANCE & COMPLIANCE : To adhere to the following and comply with all Quality Assurance's & HIPAA procedures :

• The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.
• Consumers' progress notes be maintained and completed daily or as needed on the prescribed forms.
• Consumers' records must be maintained weekly, monthly, quarterly, and yearly. All information must be filed in consumers' records as needed and updated as prescribed by funding sources.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.