What You'll Do :
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences.
LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.
In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction.
We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!
As the Manager of PMO, your primary mission is to oversee the facilitation of Professional Services customer engagements, ensuring that teams successfully implement or optimize LogicMonitor on time, within scope, and on budget.
You'll manage the day-to-day operations of the Project Management Office, which includes recruiting, leading, developing, and motivating both technical and non-technical teams.
Your role involves driving success metrics, such as CSAT scores, team utilization, tech hours delivered, and cost of revenue, ensuring accountability to the business.
You’ll need to be comfortable interacting with employees and customers at all levels, including executives and C-suite leaders.
If you're highly motivated, passionate about customers, software technology, and problem-solving, and thrive in a team environment, this role could be a perfect fit for you.
You'll work closely with the Vice President of Professional Services to monitor project management capacity, project success, and overall team KPIs.
Here's a closer look at this key role :
- Provide day to day oversight of Project Management Office; Jointly accountable for PS metrics, including financials
- Own PM workflow, methodology and standards (including tools)
- Lead strategic initiatives and operational projects to support the scaling of the PS business
- Ensure smooth transitions and positive Customer Experiences from Sales to Professional Services to Support, including the ability to identify and act on opportunities to advocate for the customer.
- Champion regular professional development and performance feedback for PCs / PMs.
- Serve as project management SME for the team
- Partner with leaders in Sales, CS, and CX Ops to ensure cross-functional alignment and coordination
- Serve as a customer-facing PS representative on strategic accounts
- Monitor delivery of strategic PS engagements and ensures high quality results
- Coordinate global Project Management strategy with local leaders
- Manage team meeting cadences
- Maintain continual improvement process for PMO policies and operations
What You'll Need :
- Bachelor’s Degree and / or 6+ years of working in and managing customer facing teams
- Proven record of running and scaling teams
- Previous experience as a Program or Project Manager
- Ability to manage staffing across geographically-distributed offices.
- Ability to form strong client relationships with all levels of the organization.
- Excellent oral and written communication skills along with an ability to work with a broad range of internal and external clients.
- Leadership role requiring mixture of technical and business skills, understanding of business value, and recurring revenue models
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Anticipated Application Close Date : 10 / 28 / 2024
LI-ME1 #BI-Hybrid #LI-Hybrid
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency.
We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits.
The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.
LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval.
As part of our holistic compensation philosophy, your package will also include, but is not limited to : Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy.
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