Staff, Product Manager - CRM/Salesforce and Internal Business Products

Position Summary

Walmart Connect is seeking an experienced product manager to own the vision, strategy, and execution of the specific CRM and Internal products as part of our organization's strategy.

You will own your product end to end, collaborating closely with various partners across the organization, including engineering and stakeholders.

You will work with and influence cross-functional leaders and teams from sales, marketing, client services, strategy, and ops, to help drive the organization forward in scaling and driving growth while also unlocking efficiencies.

Please ensure you read the below overview and requirements for this employment opportunity completely.

This is an opportunity to build from 0 to 1 and help the organization into uncharted territories. This is a high impact opportunity to build products that drive meaningful growth and transformation.

The individual needs to be strategic, impact-oriented, partner-focused, solution-driven with the ability to effectively communicate at all levels and divisions of an organization.

Key Duties & Responsibilities

• Develop, implement, and scale a multiyear vision and enterprise product roadmap that drives growth, retention, and expansion through personalized marketing / CRM and sales at scale and internal productivity and efficiencies.
• Product suite will cover CRM / Lifecycle marketing, Salesforce (Marketing Cloud, Sales Cloud, Service Cloud) and integration to native internal apps and 3rd party apps and productivity tools (Zoominfo, Workfront, Cirrus Insight).
• With a future-thinking mindset, build a healthy portfolio that enables sales, marketing, operations, and other business teams.
• Embed AI / GenAI for text analytics, insights, recommendations etc. as core parts of products.
• Drive build vs. buy decisions and spearhead product partnerships, vendor engagement, and budget management to drive strategy and deliver capabilities in an optimized manner.
• Partner with compliance, legal, SOX, and audit teams to ensure compliance controls for critical business operations.
• Assess current market trends, stakeholder expectations, and competitive landscape to develop products that help establish WMC as a leading ad platform of choice.
• Partner with a team of world-class engineers and a high-performing product and growth marketing teams to bring your product vision and strategy to life.

Qualifications

• Demonstrated success in building a new product portfolio in the CRM (Sales CRM, Marketing CRM, and Service CRM) products space.
• Demonstrated ability to effectively collaborate and influence and align across a diverse enterprise with varying levels of understanding.
• Background in mar tech, ad tech, and media preferred.
• Ability to work in a fast-paced, highly independent environment and juggle multiple ongoing projects, responsibilities, and relationships.
• Bring a sense of "fun" that inspires others and creates a healthy team environment.
• 7-10 years of experience in product management. Most recent 5+ years directly managing a team in a complex business.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position :

• Bachelor's degree in computer science, engineering, or related area and 7 years' experience in product management.
• 9 years' experience in product management or related area.

Preferred Qualifications

Master's degree in Computer Science, Engineering, Business Administration, or related area and 6 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B / C products.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.

2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

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