Customer Implementation Project Manager - Product

Job Description :

The Customer Implementation (CI) team plays a pivotal role in our operations, handling all customer orders post-signings.

This team collaborates closely with the sales organization to bring the solutions outlined in sales orders to life. Once the implementation is finalized, the team's duty is to smoothly transition the process to Flexential’s central support organization and the customer success team.

This ensures that the solutions delivered to the customer are well-supported and the relationship is nurtured.

This role is a key part of the Cloud and Data Protection CI team, managing a significant volume of medium to large-sized Cloud customers and orders.

It's a collaborative position that works closely with the sales organization, provisioning, and implementation engineering teams.

The primary focus is on order management, with the aim of delivering scalable and efficient results. This includes time management, task execution, project planning, and risk management.

Strong communication skills and a solid understanding of Cloud and managed services are essential for success in this role.

A well-rounded skill set is crucial for this role's success. It requires a strong grasp of project management, understanding and implementing technical solutions, and excellent communication and problem-solving skills.

General Description

The Customer Implementation (CI) team plays a pivotal role in our operations, handling all customer orders post-signings.

This team collaborates closely with the sales organization to bring the solutions outlined in sales orders to life. Once the implementation is finalized, the team's duty is to smoothly transition the process to Flexential’s central support organization and the customer success team.

This ensures that the solutions delivered to the customer are well-supported and the relationship is nurtured.

This role is a key part of the Cloud and Data Protection CI team, managing a significant volume of medium to large-sized Cloud customers and orders.

It's a collaborative position that works closely with the sales organization, provisioning, and implementation engineering teams.

The primary focus is on order management, with the aim of delivering scalable and efficient results. This includes time management, task execution, project planning, and risk management.

Strong communication skills and a solid understanding of Cloud and managed services are essential for success in this role.

A well-rounded skill set is crucial for this role's success. It requires a strong grasp of project management, understanding and implementing technical solutions, and excellent communication and problem-solving skills.

Key Responsibilities and Essential Job Functions

Understand project requirements and scope to ensure alignment on deliverables and set appropriate expectations with project stakeholders and team.

Call out when changes to the scope and timeline occur and manage these changes appropriately.

Develop comprehensive project plans or milestone lists to establish timelines and drive projects toward completion.

Lead and motivate the project team, assigning tasks and fostering a collaborative environment.

Engage with stakeholders, manage expectations, and communicate project progress and outcomes effectively.

Proactively identify and address project risks, implementing mitigation strategies to avoid or minimize potential issues.

Address project issues and conflicts promptly, seeking resolutions to keep the project on track.

Provide regular project status reports and updates to customer and internal stakeholders.

Prioritize tasks and facilitate effective time management within the project team, ensuring alignment in responsibilities and deadlines.

Continuously monitor the order progress against the schedule, identifying potential delays and taking corrective actions.

Facilitate vendor alignment and maintain multiple relationships with cross-functional Flexential groups to ensure successful completion of deliverables.

Resolve conflicts within the team and among stakeholders while employing effective negotiation skills to reach mutually beneficial agreements.

Perform other duties as required and assigned.

Required Qualifications

3+ years of project management experience.

Associate or Bachelor’s degree.

Advanced experience in Office 365 and Smartsheet or other project management tools.

Experience and understanding of the project lifecycle, including project scoping, planning, and implementation.

Ability to strive above and beyond to maintain ownership and meet objectives throughout the implementation.

Highly motivated problem solver with the ability to overcome obstacles.

Strong customer-facing etiquette and communication.

Excellent verbal and written communication skills

Strong attention to detail and capacity to follow procedures.

Is calm under pressure and able to handle a fast-paced working environment.

Willingness to adapt and accept change on an ongoing basis.

Self-motivator, confident, inquisitive, own the outcome mentality.

Other training and experience may be substituted for the job requirements at the manager’s discretion.

Preferred Qualifications

PMP (Project Management Professional), ITIL, and / or CSM (Certified Scrum Master) Certification

Experience working in a consulting role

In-depth knowledge of cloud, colocation, networking, and managed services

Experience using ServiceNow

Physical Requirements

Ability to sit for extended periods of time

Moderate or advanced keyboard usage

Base Pay Range

Annualized salary range offered for this position is estimated to be ($91,000 - $105,000). However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Benefits of working at Flexential

Medical, Telehealth, Dental and Vision

401(k)

Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)

Life and AD&D

Short Term and Long-Term disability

Flex Paid Time Off (PTO)

Leave of Absence

Employee Assistance Program

Wellness Program

Rewards and Recognition Program Benefits are subject to change at the Company’s discretion.