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Technical Customer Care Team Member

VirtualVocations
Norwalk, California, United States
Full-time

A company is looking for a Tier 2 Technical Customer Care Team Member.Key Responsibilities : Handle escalated calls regarding customer service and technical supportAcquire and input customer information into the CRM databaseUtilize troubleshooting steps to resolve technical issues and provide optimal customer experienceRequired Qualifications : Reside in specific states as listed in the job descriptionOwn a smartphone for two-factor authenticationPersonal Windows 10 Operating System with webcam and USB headsetPass all assessments and systems checksHigh school diploma or equivalent education level

4 days ago
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