About ETS :
For more than years, we have amplified products and services based rigorous research and our belief in the power of learning.
Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis® . Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.
With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint.
Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.
POSITION SUMMARY
ETS delivers millions of assessments across the globe. Our mission is to empower human progress with insightful solutions to navigate the journeys across education, work, and lifelong learning.
Assessment Operations (AOps) is the division within ETS that designs, develops, and delivers the creative assessment solutions to equitably support individuals across the globe with opportunities to reach their educational, workforce, and life-wellness goals.
The Executive Director, Strategic Program Management, Assessment Operations is a critical role in the success of the portfolio of those assessments, every ready to lead with flexibility and adaptability to our changing market and business landscape with operational excellence and governance across programs.
The Executive Director, Strategic Program Management will report directly to the VP Assessment Operations and work in collaboration within a matrixed strategic leadership team responsible for leading assessment development, measurement, systems, and scoring verticals.
The Executive Director will establish and lead a new vertical of program management staff responsible for the strategic planning, budgeting, and global execution of all programs.
The Executive Director will help establish the AOps Division as a mature and efficient global organization, ready to scale capabilities for growth.
As a strategic leader overseeing tactical team leaders and a key leader working across ETS, the Executive Director must excel in communication, negotiation, and analytical problem-solving.
They will be responsible for analyzing complex, time-sensitive situations and providing objective data to make strategic recommendations, driving decision-making across programs and AOps verticals.
As such, the Executive Director must have deep experience across the verticals within AOps. Experience in management of high-stakes assessments and a deep understanding of assessment development, measurement, and educational technology required.
PRIMARY RESPONSIBILITIES Responsible for leadership, management, staffing, budget, and performance of global operational delivery excellence functions as outlined below :
- Establish strategic stakeholder engagement and expectation management by building partnerships across ETS business unit leaders, negotiating service level agreements, timelines, and budgets, and establishing maturity in business operations management to ensure successful execution of each program and across the portfolio of programs.
- Establish and execute standardized PMO practices and uniform processes across business units and within each AOps vertical.
- Driving a performance culture, develop and deliver methods to model operational performance data and analytics to identify targeted areas for operational excellence, business and process insights, efficiency and improvement to ensure maximum ROI and budget stewardship.
- Accountable for program management oversight in relation to managing ODC projects and / or vendors.
- Develop and deliver governance plans and provide oversight on large-scale, highly visible implementations, establishing KPIs and tracking progress, ready understanding of contractual obligations, and communication with executive level leaders.
- Drive change management, continuous improvement, and issue resolutions for successful delivery of all programs; transforming business operations with innovative practices
- Actively engage and partner with AOps and cross-ETS leadership in data driven decision making to support and scale ETS growth
- Define and implement strategies and roadmaps for new capabilities and opportunities
- Engage with and influence leaders across AOps and ETS to build trust and strategic partnerships, and execute on a portfolio of strategic and transformational initiatives to drive the objectives of AOps
- Govern the portfolio of programs across AOps, ensuring all initiatives internal and external are prioritized and managed to ensure that they are on track to achieve committed outcomes within approved budgets and timelines, managing and providing executive reporting on the progress and performance of AOps
- Promote an environment of inclusion and diversity.
- Recruit, manage, develop, organize and direct departmental staff to meet goals.
- Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
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