Job Description :
The B2B CARE SSR (Specialized Service Representative) Assistant is responsible for carrying out many of the organization’s Outdoor LED customer-facing responsibilities including review and management of Pro Sports videoboard display issues, problem identification and resolution, coordination with Customer, Care leadership, NOC (Network Operating Center), and SSR stakeholder team.
Perform other relation customer service functions as required.
Monitors daily performance of Outdoor LED displays for timely service to customers
Ticket status report preparation for senior leadership and customer updates
B2B CARE Outdoor LED customer issue resolution and administrative support
Display problem discovery, resolution planning, project tracking, and documentation
Cross-departmental collaboration to provide B2B customer satisfaction
Development and improvement of B2B service processes to meet B2B CX expectations
Strategical thinking and collaborative preparation for team’s SLA targets
Day-to-day operational, procurement, logistics, and warranty renewal support
Skills and Qualifications
5+ years of related customer solution, administrative, and project management experience
Must have experience with Microsoft Standard Office Suite
Must have demonstrated project and program management skills
Proven experience successfully planning and executing large projects and / or events
Ability to create effective relationships, influence and collaborate internally and externally
Must have the ability to manage complex resolutions through chaos
The hourly range for roles of this nature are $20.00 to $30.00 / hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
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