Director, Developer Experience

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government.

By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive!

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure , modernizing the permitting process , and assisting with disaster recovery .

The work you do here every day has a meaningful impact on people's lives!

OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer ??

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary :

As a technical hands-on leader, you will be responsible for the vision, strategy, roadmaps, and delivery of the developer experience.

This includes the tools, services, and processes that enable the engineering organization to develop, test, deploy, observe, and manage their products and services in the cloud.

You will lead the team in identifying requirements and in selecting whether to build or buy software and services. You will lead the team in architecting, designing solutions and products, and will provide mentoring through direct engagement in the development and delivery of services used by the engineering organization at OpenGov.

Responsibilities :

• Build strong cross-functional relationships across OpenGov to define the team's strategy, roadmap, and priorities and lead the team in the quarterly delivery of integrated capabilities and value to the organization.
• Deliver the developer experience services, such as CI / CD tools and processes, that enable engineers to continuously deliver fully tested and integrated features into production.
• Provide devops tools and capabilities that enable engineering teams to monitor and operate their products in the cloud with minimal effort, through the use of cloud management and automation tools that alleviate the manual burden that would otherwise slow the team in the delivery of new features and capabilities.
• Establish insights into the experience of our customers, providing advanced notifications with data to quickly resolve issues, leveraging AI technology to prevent and rapidly mitigate issues.
• Deliver a single pane of glass to provide insights into the health of the site and into our customers' experience.
• Build teams of engineering domain experts, technologists, and enthusiasts, providing hands-on mentoring and development of staff through direct engagement in the architecture, design and implementation of solutions.
• Build a community of practice, where your team provides the seeds of innovation and collaboration, where the organization can collectively contribute and accelerate the delivery of capabilities.
• Provide on call rotation and support for an always on and available platform.
• Take a data / metric-driven approach to identify gaps in processes, frameworks, etc. and provide tactical solutions

Requirements and Preferred Experience :

• Bachelor's Degree in computer science or a related discipline required (Master's
• Degree preferred), or equivalent experience.
• 12+ years of experience in software architecture, design and development of cloud-native technology and services that enable the creation and management of solutions in the cloud.
• Strong experience with the monitoring and alerting of infrastructure and applications.
• Hands-on knowledge and domain expertise in Observability, with explicit experience with Grafana and AWS observability technologies, as well as experience with other leader vendors in demonstrating breadth and depth of knowledge and skills in this domain;

preferably with systems and services running in AWS.

• Solid understanding of GitHub, Terraform, Docker, and Kubernetes (EKS), Kafka, AWS Lambda, and software development and delivery tools.
• Proven hands-on development experience with Python and familiarity with Java, Ruby, NodeJS, React and / or other programming languages, design patterns, and frameworks.
• Highly analytical mindset, with an ability to see both the big picture and the details.
• Experience in leading a geographically dispersed team by setting clear expectations and measurable deliverables, to ultimately meet organizational and team commitments.
• Ability to think long-term, envision target states, and work towards achieving the target state iteratively
• Strong written and verbal communication skills

Other Compensation : Bonus eligible

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

What makes OpenGov unique

Leadership : CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018 !

Growth : Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

Culture : Winner of 2023 Top Workplaces USA award , Awarded Top 25 Cloud Companies to Work For , Winner of Forbes 2022 Best Startup Employers , 50 Best Workplaces award .

Check out our Careers Video !

Perks : 90% paid Medical / Dental / Vision premium for employees, fully paid Life and Short / Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!

Product : Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

Mission Driven : We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

PI245243720