Call Center Representative
We are seeking a full-time Deposit Services Representative to work in-office at the Bank's Retail Operations Center in Newburyport.
This position is responsible for providing exceptional customer service through a variety of inbound communication channels to customers and staff, troubleshoot and resolve routine account-related requests along with responding to inquiries about bank products and service, account transactions, account balances, funds transfers, stop payments along with ancillary products including but not limited to Online / Mobile Banking, Bill Pay, Cash Management, ATM / Debit cards, Payment Portal and IVR.
We offer an excellent benefits package including the following :
- 100% paid medical
- 100 % paid dental
- 100% paid vision insurance
- 401(k) match up to 10%,
- Life insurance
- Pet insurance
- Disability plan
- Pension plan after 2 years of service
- Generous vacation and paid-time off
The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF.
Schedule
Week 1 Week 2
Monday 8 am-4 : 30 pm 8 am-4 : 30 pm
Tuesday 8 am-5 : 00 pm 8 am-5 : 00 pm
Wednesday 8 am-4 : 30 pm OFF
Thursday 8 am-5 : 00 pm 8 am-4 : 30 pm
Friday 8 am-5 : 00 pm 8 am-6 : 00 pm
Saturday 8 am-12 : 00 pm
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