Customer Service Representative - HSC

SUMMARY :

Hydraulic Supply Company (HSC), a division of Motion , is seeking a Counter Sales Representative to get hands on and provide quality customer service and support at a key branch in the Retail and Service business segment of HSC.

This is an opportunity for a motivated and talented candidate to grow with a great team and a very successful company.

JOB DUTIES :

• Support branch sales by providing first class customer service to local market
• Assist in servicing customers face-to-face through familiarity and knowledge of products
• Troubleshoot customer problems and provide creative solutions
• Identify and build customer assemblies
• Ensure knowledge of use of all equipment
• Work closely with the Branch manager and outside sales group to develop and grow the business
• Assist team in overall maintenance of the branch
• Participate in making sure all safety guidelines are followed
• Maintain key relationships with customers
• Ensure customer service and value -add is a focal point of every interaction

EDUCATION & EXPERIENCE :

• HS Diploma / GED preferred
• Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES :

• Positive attitude
• Willingness to learn and be hands on
• Capable of using hand tools and shop equipment
• Ability to work in a fast paced environment
• Meet deadlines and manage time effectively
• Experience with Microsoft Office
• Comfortable in a consultative transaction atmosphere
• Mechanical / technical inclination a plus
• Knowledge of different hoses and thread configurations a plus
• Industrial sales experience a plus
• Basic hydraulic knowledge a plus
• Epicor P21 experience a plus
• Bilingual (English / Spanish) a plus

PHYSICAL DEMANDS :

LICENSES & CERTIFICATIONS :

None required.

SUPERVISORY RESPONSIBILITY :

BUDGET RESPONSIBILITY :

COMPANY INFORMATION :

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.