Customer Service Representative

Job Description :

• Receive incoming customer telephone calls for placement of orders for aircraft spares, exchange components, special tools and equipment.
• Provide customer assistance in researching the selection of the correct part number to meet requirements by coordinating the customer contact with
• Technical Services personnel.
• Enters appropriate order information, SAP CRM ticket, and processes customer orders to the warehouse for shipment.
• Provides customer with shipping information and delivery schedule on any back ordered item.
• Advises customer of changing status of back orders and upon receipt of items expedites shipments.
• Provides price and availability to Customers for aircraft spares, special tools and equipment.
• Ensures proper handling of AOG (Aircraft on ground) requests from service ticket creation to its closure and continuous information flow between Customers.
• Communicates with Offices during working shift and involves available resources connected to network (warehouse, quality, Italy FOC) to ensure proper support.

Qualifications :

• Prior experience in customer service or related administrative support position.
• Three to five years administrative experience.
• Have a good phone presence.
• Excellent written / oral communication skills.
• Present a professional demeanor
• SAP / CRM experience

About Aerotek :

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests.

Since 1983, we have provided a variety of career opportunities across North American industry from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges.

Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.