Social Media Community Manager
Location : Alameda, CA
Duration : to months with possible extension
Description : Years Experience :
Years Experience :
years’ experience
Skills :
Candidate must be an energetic, self-starter with a positive attitude and passion for helping the Consumer in a Healthcare environment.
Has a bias for action and proven track record of executing with excellence in a fast paced environment.
Also, critical for success :
Strong interpersonal skills, detail oriented, and able to manage multiple tasks simultaneously Able to rapidly assess, analyze, and resolve complicated issues independently Works well within highly collaborative, multi-disciplinary teams with many moving parts Detail and process oriented with excellent proofreading skills Able to think critically about content in context of brand messaging, goals, and voice Able to perform moderation duties on weekends (week hours to be adjusted to accommodate weekend work) Experience in social media moderation and use of Spred fast preferred but not required Bilingual in English and Spanish preferred but not required Experience in healthcare preferred but not required Must possess ability to understand and work within strict Regulatory / FDA guidelines and be able to understand and execute the process for adverse events reporting Education : Bachelors Degree in a related field with + years of experience.
Must be highly proficient in using social media platforms including but not limited to a Social Media company, Twitter, and Instagram.
Duties :
This role is responsible for moderating and monitoring social media content, including answering consumer questions and triaging consumer care issues.
Implementing and supporting the social media moderation strategy for the US consumer marketing team Approving social media posts and replies for a Social Media company (and future social media channels) on behalf of Free Style US Managing social media FAQ documents to ensure they are updated as necessary Working with our off-site moderation agency to manage escalated moderation issues Monitoring and reporting social media metrics to measure against KPI goals Pro-actively reaching out to consumers to gain permission to use their content in social media and marketing executions Coordinating with cross-functional stakeholders to ensure the social media moderation strategy is effective and provides superior quality of customer service and supports our brand messaging Contributing to the ongoing content and editorial calendars
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