Job description
HireArt is helping a global proptech company find an experienced Pit Stop Lead to work for its New York-based operations.
In this role, you'll be primarily responsible for assisting the Operations Team in preparing new units, ensuring that existing units are perfect for the guests, and handling any issues or emergencies that arise.
These issues include but are not limited to handling guest lockouts and furniture replacement, as well as keeping operations managers informed of potential repairs and actions being taken.
We're looking for candidates who have a service attitude, a desire to transform your career, and an entrepreneurial spirit.
The ideal candidate is a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our client's guests.
As a Pit Stop Lead, you'll :
- Work with the company’s team of operations managers to ensure its properties are fully equipped and move-in ready for guests.
- Serve as the company's front-line to ensure new properties meet the company standards and handle maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.
- Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards.
- Supervise, coordinate and oversee : The housekeeping team to expertly manage the complete apartment turnover process.The building's maintenance staff, performing immediate repairs, swapping apartment equipment, restocking supplies, removing trash, and evaluating linens.
The high standards of cleanliness and presentation of apartments. Regular cleaning evaluations and provide feedback to the team members on the spot regarding the overall performance of the housekeeping teams.
- Maintain and drive company corporate vans, ensuring they are in pristine condition and well-stocked by managing the inventory.
- Carry out home walkthroughs to ensure all quality assurance criteria are met when it comes to post-maintenance / service requests, interior / furnishing specifications, and overall design and aesthetics.
- Support ad hoc team projects such as key inventory management, inventory organization of local storages, and filming check-in videos.
- Gather and upload property-related information onto the company's internal platform, to be utilized as instructions for guests.
- Demonstrate operational efficiency in the field by serving as the main point of contact between the Operations Leaders and the Customer Experience team.
- Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs.
Requirements
- 2-3 years of supervisory or managerial experience (leading field or housekeeping teams will be considered a plus)
- Experience developing and implementing procedures
- Problem-solver with the ability to thrive in a fast-paced "get the job done" culture
- Ability to perform simple handyman tasks and household fixes
- Strong organizational skills with a keen attention to detail and excellent time management
- Ability to routinely lift more than 30lbs for 8 hours
- Enthusiasm for driving operational excellence and efficiency
- Ability to adapt quickly to daily needs and schedule changes
- Confident proficiency in technology usage (email, Slack, G Suite)
- A positive, driven, upbeat, and friendly personality ready to contribute to a team-oriented environment
Additional Requirements :
- Valid driver's license
- Ability to drive a company van-sized vehicle
- Access to a reliable vehicle
- Availability to work weekends and holidays
Benefits :
- Pre-tax commuter benefits
- Employer (HireArt) Subsidized healthcare benefits
- Flexible Spending Account for healthcare-related costs
- HireArt covers all costs for short and long term disability and life insurance
- 401k package
Commitment : This is a full-time, ongoing contract position staffed via HireArt. It is open to candidates local to the New York, NY area.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States.
Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
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