Office Manager - State Farm Agent Team Member

Job Description

Job Description

Position Overview :

To work as an employee of a State Farm independent contractor agent selling / marketing insurance and financial products and assisting other team members achieve and exceed sales goals while providing professional quality service to State Farm customers.

Responsibilities :

• Obtain / maintain licenses to market State Farm products.
• Solicit prospects and current policyholders to generate interest in State Farm products.
• Product presentations to potential and existing clients.
• Proven ability to meet individual and offices monthly production goals on a consistent basis and ultimately serving as the pulse of the sales team.
• Accurately prepare forms and applications. Make sure applications are issued and remain active.
• Provide prompt professional, accurate, friendly, cost-effective service and utilize it as a basis for establishing marketing opportunities.
• Assist Agent by creating and executing sales strategies and sales solutions.
• Responsible for the Sales and Marketing Department.
• Responsible for new hire training, sales training and motivating other sales representatives to achieve and exceed sales goals.
• Responsible for participating in and leading team meetings and individual meetings.
• Serve as a subject matter expert on all lines and products that State Farm has to offer.
• Provide product knowledge training and coaching to other team members on State Farms products and services.
• Displaying proficiency in conducting Your World conversations with new and existing customers and ultimately responsible for the execution of this strategy for the office.
• Displaying proficiency in conducting the Auto-Multiline conversation with new customers and ensuring that all other team members do the same.
• Responsible for holding and participating in role-plays on a consistent basis with the other team members to practice sales and overcoming objection techniques.
• Responsible for attending all training sessions and disseminating best practices to the rest of the team on a consistent basis.
• Assist Agent in tracking sales, communicating status of sales goals and holding sales representatives accountable for their individual production.
• Responsible for ensuring other sales representatives, as well as themselves, are correctly following all sales processes, underwriting processes, compliance and service processes that the office has in place.
• Review applications and checklists to ensure accuracy and issuance.
• Ability to lead by example concerning State Farm compliance expectations and serving as another layer of compliance enforcement.
• Serve as a subject matter expert concerning all State Farms systems and programs including ECRM and ensuring that other sales representatives, as well as themselves, are properly using these systems.
• Responsible for visiting Centers of Influence areas on a consistent basis.
• Assist the Agent in retention processes and retention programs.
• Assist the Agent in meeting with clients concerning escalations or escalated customer service issues.
• Serve as another layer of administration and authority concerning the everyday operations of the office.
• Attend and participate in trainings and other team meetings as requested.
• Perform other related duties as assigned by the agent.
• Position may require irregular hours on a frequent basis, may require travel to other State Farm

locations as well as to clients homes or businesses.

Compensation : $45-75k annually

Benefits : Paid Time Off, Vacation Time, 401K, Life Insurance and Disability Insurance

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.