With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential.
Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility .
Position Overview
Arch Insurance Group Inc., AIGI, has an opening with the Claims Division on the MidCorp Team as a Claims Director, TPA / Vendor Management.
In this role, the responsibilities include directing the strategy and handling of claims within line of business(es) as well as external delegated authority partners.
Primary Responsibilities
Specific duties include but not limited to the below :
Claim Strategy :
Assist with the execution of Claims strategy for lines of business. Contribute to the development of Claims line strategies.
Collaborate with Claim management, claims legal, and other claims product teams to develop strategies and business plans to reduce claim cost / expenses.
Claim Targets :
Assist with driving the achievement of financial targets (e.g. full combined ratio) and contribute to annual target setting for claims.
Ensure claims reserves and settlements are consistent with exposures.
Market Management :
Proactively support acquisition of new business and retention of existing business. Coordinate with Underwriting and Pricing teams to drive successful execution of strategic plan.
Claims Approach and Compliance :
Ensure claim handling consistency and discipline through management of the claims file review process in accordance with corporate guidelines.
Provide technical claims guidance and settlement authority. Evaluate and assign appropriate claims autonomy to team; including auditing files to ensure autonomy levels and claim practices are adhered to.
Leading and Managing Claims Team :
Lead and manage team, including direct reports and matrix management of functional reports.
Assist with managing cost center budget within plan. Continuous evaluation and execution of staff development, including development plans.
Relationship Management :
Positively represent Arch Claims internally within the AINA Group, and externally to the market.
Proactively drive involvement of functional areas in Claims process, including e.g. ARC, Underwriting Claims, Operations.
Responsible for providing Claims Leadership with regular updates regarding events / activities in the product area.
Seek guidance from Claims Leadership on issues that will have an impact on the Company.
Referrals and Compliance :
Ensure all claims handled within authority limits, and in line with Arch Claims complex procedures and guidelines.
Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters.
Undertake audits of internal adjusters and external service providers as appropriate.
Qualifications
- Bachelor’s degree;
- Significant experience, 7-10+ years in Claims Management position in relevant line of business.
- Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal / external peers and other professionals across organizational lines
- Claims Handling : Ability to assess exposures and mitigate expenses. Claim Management : Manage the claims for LoB, monitor claims exposure and reserves;
Analyze trends and scenario to develop and implement claim handling best practices .
Successful track record of leadership in direct teams and complex matrix environments. Experience managing and developing teams in multiple locations and both hybrid and remote environments.
Coaching : Ability to advise, instruct, direct, and guide as a coach to help someone develop his / her skills as well as manage performance accordingly.
- Analytical Skills : Ability to analyze highly complex data, from multiple sources, in detail, identify, anticipate and resolve issues before they arise.
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
- Willing and able to travel 10%
- Proper & active adjuster licensing in all applicable states
LI-SW1
LI-HYBRID
Strategic Claims Director Complex Property
A company is looking for a Strategic Claims Director for Complex Property. ...
Claims Adjuster Director – Workers’ Compensation
The Director collaborates with internal stakeholders, insurance carriers, legal counsel, and external agencies to manage claims efficiently, promote workplace safety initiatives, and reduce costs associated with workers' compensation. As the Director of Workers’ Compensation, you will oversee all as...
Regional Claims Director
Partner with Producers to manage claims relationships with carrier partners, regional peers and third party consultants and providing guidance on our claims advocacy service, providing suggestions and recommendations to adjusters to assist with claims resolutions, developing claims management strate...
Claims Director - Maritime Liability
A background in marine surveying, recreational marine claims adjudication or an understanding of marine (boat & yacht) repairs is beneficial, but not required. Advanced level of demonstrated knowledge and skill in the following areas: investigation techniques; written and verbalmunication related to...
Sr. Claims Director-Westchester, Commercial Property
Candidate must have proven technical knowledge in the investigation and analysis of Commercial Property Claims, with a minimum of 7-10 years’ experience in the handling of Commercial Property Claims. Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of peo...
Complex Claims Director, General Liability
Join us as a Complex Claims Director to grow your experience in Claims. The Complex Director within the Lexington and AIG Programs team is Senior Adjuster role in Primary Claims responsible for investigating, evaluating, and negotiating General and Auto Liability claims nationwide which may have uni...
Complex Claims Director, General Liability
The Complex Claims Director will handle and analyze general liability claims under general supervision and moderate exposure claims involving litigation. Analyze and process general liability property damage and bodily injury claims by investigating and gathering information to determine the exposur...
Complex Claims Director – Primary Severity Unit (PSU)
Are you interested in a Casualty claims position where you will handle and control the outcome of some of the most complex claims in our industry? If yes, this Complex Director position in the Major Claims – PSU group may be for you. Complex Director- Excess Major Claims | Primary Severity Unit. You...
Complex Claims Director - Severity
The Claims Complex Director will ensure high quality claims handling in the Casualty Specialty Claims Department. Join us as a Complex Claims Director to play your part in that transformation. You’ll work with some of the best claims and underwriting minds in the industry, addressing challengi...
Complex Claims Director – Primary Severity Unit (PSU)
Do you want to work for one of the leading insurance companies in the world? Are you an experienced Casualty Claims Adjuster wanting to grow your skills? Are you a defense litigation associate looking for a career change? Are you interested in a Casualty claims position where you will handle and con...