Claim Operator
Job Title : Claim Operator
Contract : 3mos Extension
Work Address : 3033 WestPresident George Bush Hwy. STE 250 Plano TX 75075
Working hour : 8 : 3017 : 30
Required Experience : 1 years relevantexperience
JobFunction / Description :
- Review new submissions to ensureall required documentation and claim details areincluded
- File andmanage shortage claims based on shortage investigation report theftnotification and / or warehouse incident report
- Investigate and process damageclaim submissions based on return authorizations and QAreports
- Communicatewith the logistics service provider to ensure a timely and accurateresolution
- Thoroughlyreview all claim declinations and communicate the final resolutionto customers if valid
- Dispute invalid claim resolutionsto overturn declination and negotiate claim payment
- Analyze data to determine claim svalidity; evaluate independent reports including video writtenincident reports valuation estimated etc
- Compile comprehensive claimanalyses for monthly reporting to clients
- Work within company guidelines toanalyze contractual agreements of the customer shipper consignee orcarrier and then assess the physical damage reports and the cargoclaims findings
- Notify involved parties of claimfilings and / or rejected claims and clearly communicate with theclaimant the best course of action to mitigate loss
- Email updates on progress orconflicts regarding the accident to all internal partiesinvolved
- Escalatehighvalue declinations with management to discuss possiblerecourse
- Negotiatetimely settlements and communicate detailed findings to theclaimant
Qualifications :
- Required proficiency in MicrosoftExcel including but not limited to basic reporting functions andformatting VLOOKUP IF and pivot tables
- 1 years of freight claims processing experiencepreferred
- Excellentverbal and written communication skills
- Strong critical thinking andcreative problem solving skills
- Flexibility to work in a fastpacedteamoriented environment
- Superior attention to detailorganization crossgroup collaboration and project managementskills
MICROSOFTEXCEL
Claim Operator
Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss. Dispute invalid claim resolutions to overturn declination and negotiate claim payment. Review new submissions to ensure all required documentation and...
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Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss. Dispute invalid claim resolutions to overturn declination and negotiate claim settlements. Review new submissions to ensure all required documentation...
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