Patient Billing Specialist Lead

University Staff

Description

University of Colorado Anschutz Medical Campus

Department : School of Dental Medicine, Office of Financial Affairs, Patient Accounting

Job Title : Patient Billing Specialist Lead

Position # : 00674131 - Requisition # : 35271

Job Summary :

Patient Accounting Office, a unit of the Department of Financial Affairs, is responsible for managing and monitoring all aspects of patient accounting and interactions with dental insurance companies, Medicaid, and collection agencies.

Under the direction of the Patient Accounting Supervisor, the Patient Billing Specialist Lead is responsible as the worker leader for the patient accounting unit.

The primary responsibilities include leading the training, mentoring, and support the Patient Billing Specialists on SDM accounting processes, the dental health record system (axiUm), and developing professional development opportunities.

The lead worker will also perform accounting services (i.e., payments, billing, accounts receivable, collection management, patient registration, Medicaid billing & third-party insurance billing), and educating students, faculty, and staff on SDM patient financial policies and procedures.

We are seeking professionals with demonstrated patient relations and customer service experience interested in working in an academic, dental medicine environment.

We welcome applications from individuals who are collaborative, communicative, caring, detail oriented, organized, proactive, able to think critically, focused on quality, dedicated to personal growth, and highly motivated.

The position is located at the University of Colorado - Anschutz Medical Campus. Hours will be dependent on business need (i.

e., career fairs, employee consultations, professional development), but typically will be Monday - Friday between the hours of 8 : 00am and 5 : 00 pm.

This is a patient facing position and is 100% onsite.

Examples of Work Performed :

Patient Accounting Lead and Training - 40% (Essential Function)

• Leads and coordinates the day-to-day operations, workflows, and quality assurance for the SDM patient payment windows, insurance verification, and reporting functions for the patient accounting office.
• Monitors and coordinates adequate coverage for the patient payment windows in each of the clinics.
• Recommend, coordinate, and develops training and development (i.e., new employee training, ongoing learning, and development) for staff within the patient accounting unit;

collaborates with SDMHR, campus HR, and other campus offices on learning and development opportunities for the Patient Billing Specialists.

• Develop and maintain Patient Billing Specialist resources and tools (i.e., policy and procedure manuals, process maps)
• Assists in the annual performance planning and evaluations for the Patient Billing Specialists; documents and tracks written and verbal training, mentoring, and coaching for Patient Billing Specialists.
• In the event of vacancies, the lead will provide input for employee selection.
• Serves as the lead in handling and resolving patient concerns, questions, misunderstandings, or conflicts in regard to patient financial accounts.

Patient Billing and Education- 45% (Essential Function)

• Receive and greet patients, offer information concerning clinic practice policies, financial procedures, and operations.
• Advise and communicate with patients, students, faculty, and staff concerning SDM financial policies and procedures (i.

e., patient financial responsibilities, dental insurance pre-authorizations and policies) and resolves patient financial account issues.

Process and appropriately document various payments (i.e., cash, checks, and credit card) from patients and insurance companies.

Perform maintenance in the electronic health record system to ensure accurate billing and reporting.

Reporting - 15 % (Essential Function)

• Prepare and review daily, monthly, and quarterly reports related to patient accounting (i.e., reviewing patient accounts with expiring Medicaid pre-authorization requests, reconciling the clearing account to the deposits and payments applied in the dental electronic health record system).
• Assists with the reporting for the student checkout process before the student graduates from the program.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive.

The duties of this position may change from time to time and / or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and / or hiring authority.

Work Location :

Onsite - this role is expected to work onsite and is located in Aurora, Colorado, on the Anschutz Medical Campus.

Why Join Us :

The University of Colorado School of Dental Medicine is nationally recognized for the quality of its educational programs, its interdisciplinary research and its excellent clinical care programs that contribute to the health and well-being of many of Colorado's most underserved citizens.

We are invested in creating career pathways, learning and development opportunities, and developing people infrastructures to support the workforce.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more.

To see what benefits are available, please visit : https : / / www.cu.edu / employee-services / benefits-wellness.

Diversity and Equity :

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff.

The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans.

The University of Colorado is committed to diversity and equality in education and employment.

Qualifications :

Minimum Qualifications :

• Three years of technical accounting or bookkeeping experience.
• Substitution : Appropriate education will substitute for the required experience on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Conditions of Employment : Must be willing and able to :

Report promptly Monday through Friday, from 8am-5pm to ensure adequate coverage of the booth.

Preferred Qualifications :

• Demonstrated experience in handling cash in a professional environment.
• Demonstrated experience with insurance, Medicaid, and dental / medical insurance terminology, principals and processes.
• Previous experience working in a dental and / or academic medical environment.
• Previous lead worker or supervisory experience.
• Bilingual in English and Spanish.

Competencies / Knowledge, Skills and Abilities :

• Ability to analyze, interpret, and evaluate a broad range of laws, rules, and regulations in order to exercise good judgment in application.
• Ability to manage patient and financial accounting information systems, processes, and policies.
• Ability to analyze financial and accounting information to identify as well as correct variances.
• Knowledge of the professional standards, concepts, and practices of insurance, Medicaid, and dental / medical insurance terminology, principals and processes.
• Knowledge of the professional standards, concepts, and practices of leadership, supervision, and training.
• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Ability to maintain a high level of confidentiality while working with sensitive information.
• Ability to take initiative with daily work activities and collaborates to create a positive effect on team performance.

How to Apply :

For full consideration, please submit the following document(s) :

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to : Jordan Burt at [email protected]

Screening of Applications Begins :

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by November 8th, 2024.

Those who do not apply by this date may or may not be considered.

Anticipated Pay Range :

The starting hiring range for this position has been established as $49,848.00 - $61,819.20.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator : http : / / www.cu.edu / node / 153125

ADA Statement :

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.

[email protected].

Background Check Statement :

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors.

To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement :

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively.

In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.

Application Materials Required : Cover Letter, Resume / CV, List of References

Job Category

Finance and Accounting

Primary Location

Aurora Department : U0001 Anschutz Med Campus or Denver - 20432 - SDM-Dental Clinical Operations

Schedule

Full-time

Posting Date

Oct 22, 2024

Unposting Date

Ongoing Posting Contact Name : Jordan Burt Posting Contact Email : [email protected] Position Number : 00674131