Event Front of House Manager

General Description

Part-time Event Front of House Managers direct and supervise all aspects of Front of House operations during special events that take place in the Visual and Performing Arts Center.

They have full responsibility for quality control and guest relations / patrons during assigned events. They may delegate duties and tasks to other event staff during events, but it is their responsibility to ensure Senior Management standards are met.

This position also ensures the operational stability and the safety and security of the building and patrons during assigned events.

This position also observes and monitors set-up and work-in-progress for assigned special events, and addresses the needs of patrons, clients, and staff during those events to ensure a positive experience.

Applicants must be able to work evenings and weekends and be comfortable in a customer service role. In general, FOHMs are guaranteed 4 hours per event and typically work 5.

5 hrs. per event. However, this is an event-dependent position so a regular week with a minimum set of work hours is not guaranteed since the number of events per week varies.

This position is ideal as a supplemental income opportunity for someone who already has a regular part or full-time job or who wishes to work occasionally.

Reports To Coordinator of Cultural Programs Events What position(s) reports to this position? Event ushers / greeters / ticket takers and Ancillary 3rd Party Vendors Minimum Education / Experience High School Diploma

Required Knowledge, Skills & Abilities Ability to work calmly under pressure.

Ability to take charge and make good sound decisions in the best interest of the college.

Skill in presenting ideas and information in a clear and concise manner.Ability to communicate using tact and diplomacy.

Ability to work with a variety of people of different backgrounds.Ability and willingness to work varied work schedules.Skill in recording information accurately.

Knowledge of various facets of events production.Ability to monitor the progress of assigned events.Ability to think logically.

Ability to understand minimum standards and expectations, and hold others accountable for meeting them.

Ability to train groups quickly and effectively on basic procedures and ticketing equipment. Physical Demands / Working Conditions 1.

GENERAL PHYSICAL REQUIREMENTS :

Light work : The person in this position may occasionally exert up to 20 pounds of force to move objects.

2. PHYSICAL ACTIVITIES :

This position requires the person to frequently move about the Cultural Programs Office and the OCCC theaters to perform the essential functions of the position.

This position requires the person to frequently communicate with and listen to patrons, vendors, students, staff, faculty, and others to perform the essential functions of the position.

Must be able to exchange accurate information in various situations.

This position requires the person to frequently remain in a standing or stationary position.

3. VISUAL ACUITY :

This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

4. WORKING CONDITIONS

This position performs the essential functions in an indoor office or theater setting. Preferred Qualifications Associate’s Degree.

One (1) year of experience as a Theater Front of House Manager, or managing special events such as weddings and event centers.

Required Training Work Hours Evenings, weekends, and some daytime, as available and scheduled in advance. In general, FOHMs are guaranteed 4 hours per event and typically work 5.

5 hrs. per event. However, this is an event-dependent position so a regular week with a set number of work hours is not guaranteed since the number of events per week varies.

This position is ideal as a supplemental income opportunity for someone who already has a regular part or full-time job, or who only wishes to work occasionally.

Department Cultural Programs Job Open Date 03 / 15 / 2024 Job Close Date Open Until Filled No Posting Number Student, Work Study, Temporary 0402798 Job Duties Job Duties (Position Specific) (The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the Job Duties (Duties Assignment Statement) Ensures all systems and procedures for safety and security are followed at all times.

Acts as the primary steward of the facility during events.

Leads the Front of House team and ensures the smooth running of the Front of House operations.

Assists in the recruitment, induction, development, and training of new staff.

Ensures all Front of House staff have the appropriate training including customer service and health and safety.

Creates staff rosters to ensure the Front of House is appropriately staffed at all times.

Communicates with staff by phone or email in advance of the event to ensure appropriate event staffing levels are met and to coordinate staffing needs.

Forwards set-up specifications to Unit Manager responsible for physical set-up.

Day-of duties :

• Prepares FOH space for event (turns on lights, inspects restrooms, unlocks doors, opens spaces, sets up stanchions and ropes for crowd control, .
• Visually inspects event set-up to ensure clients’ requests have been met.
• Assists event organizers during events by procuring additional equipment, implementing program changes, and addressing areas of concern.
• Provides excellent customer service to all visitors of the OCCC theaters.
• Problem-solves issues raised by visitors.
• Observes personnel during events and, if necessary, assigns work or makes needed changes.
• Secures facility access points and ensures event wrap-up protocols are followed to ensure the building is secured at the conclusion of events.

Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.