Client Service Associate, Account Management - Hybrid NYC (Future)

NFP Corp

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Who we are :

Covala Group is an administrator of disability insurance benefits for corporate clients with offices on Wall Street in Manhattan.

We are a 30-person team of energetic, collaborative problem solvers. Covala is a place where people with positive attitudes who value teamwork can excel.

Our name, Covala, is inspired by the covalent bond, the strongest type of chemical bond there is. Covala embodies our dedication to forming powerful bonds with our clients and among our teammates leading to innovative solutions.

We invite you to join our team!

Position Summary :

The Client Service Associate (CSA) Account Manager position is an integral part of a five-person team. The role is central within the organization and is responsible for managing relationships with corporate clients and overseeing internal operations among different functional groups.

In this role, you will participate in company-wide projects that involve working with different teams. This is an outstanding opportunity for a motivated and energetic individual to make a meaningful contribution to a growing business while gaining valuable experience.

Key personality traits for success include excellent verbal and written communication skills, a strong drive to deliver exceptional customer service, the ability to work effectively in a team, and a curious and inquisitive mindset.

Position Responsibilities :

• Interact daily with the Benefits and / or Human Resource contacts at large corporate clients and top law firms providing administration and client service support for their individual disability insurance benefits
• Coordinate annual enrollment and communication campaigns to executives of our corporate clients
• Analyze census data from our corporate clients and determine eligible executive populations for enrollment campaigns
• Handle inquiries from eligible executives about the disability insurance being offered through our enrollments
• Team with our IT Group to develop reports for our corporate clients

Qualifications :

• Excellent verbal and written communication skills
• Attention to detail
• A high level of accountability and ownership of work
• Ability to work on a fast-paced team with specific deadlines
• Resourcefulness and ability to consult others to get a job done
• Strong ability to prioritize tasks and manage time
• A team-oriented, friendly collaborative attitude
• Fluency with Microsoft Office Suite with at least strong basic excel skills

Education / Experience :

• Bachelor’s Degree preferred
• 2-3 years of Account Servicing or Corporate-level Customer Service experience
• Life and Health Insurance License preferred or must have the ability to obtain within 90 days of employment (we will sponsor)

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.

Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

The base salary range for this position in NYC is $40,000-70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, the skill level required for the position, the scope of the position, and geographic location.

The actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You Better Together!

NFP and Covala Group are an inclusive Equal Employment Opportunity employer.

NFP is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law.

The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

It’s expected that all of our employees are aware of this policy and that they create an environment that’s sensitive and respectful to all individuals.