Lead Engineer - DevOps and Technical SupportPERQ • Indiana, PA, US
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Lead Engineer - DevOps and Technical Support
PERQ • Indiana, PA, US
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job_description.job_card.job_descriptionOwn and manage our AWS infrastructure, with a breadth of knowledge across many different AWS services and a strong focus on EC2, RDS, Lambda, DynamoDB, and Elasticache. Own and manage our Acquia infrastructure, with a strong knowledge of the Drupal platform. Oversee and optimize our CI / CD pipelines (Jenkins and Bitbucket Pipelines). Manage and perform off-hours production deployments, including configuration management, validation, and rollback planning. Monitor system health and performance using New Relic, CloudWatch, and internal tools. Proactively make and implement scale recommendations before issues arise. Diagnose and resolve complex Level 4 technical issues, including deployment failures, infrastructure faults, production errors, and customer escalated bugs. Collaborate with engineering and support teams to drive stability and efficiency across systems. Document architecture decisions, deployment processes, and resolution playbooks. Continuously identify and implement improvements in deployment, automation, monitoring, and support processes. 3+ years in DevOps, Infrastructure, or Site Reliability Engineering roles. Deep hands-on experience with AWS , especially EC2, RDS, Lambda, DynamoDB, and Elasticache. Strong understanding of CI / CD tooling , especially Jenkins and Bitbucket Pipelines. Proven track record managing and supporting production environments Strong troubleshooting and root-cause analysis skills across infrastructure and application layers. Familiarity with .NET and Drupal-based systems Experience with monitoring and observability tools like New Relic and CloudWatch. Thoughtful, detail-oriented approach to deployments and operational changes. Excellent communication and documentation skills. Demonstrated technical leadership and the ability to collaborate effectively with engineers, architects, and support teams. Comfortable working independently in a remote-first environment Familiarity with Infrastructure-as-Code tools (e.g., CloudFormation). Scripting experience (e.g., Node, PowerShell, Bash, Python). Exposure to Windows and Linux-based hosting environments. Opportunity to join a growing product and engineering team during an exciting scale-up phase Join and help lead a team of top-notch technical talent Supportive core values with opportunities for ownership and growth. 401k plan? Paid Time Off (Vacation, holidays, extended holiday break in December)? Collaborative, team-focused environment?
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Lead Engineer - DevOps and Technical Support
Lead Engineer - DevOps and Technical Support
Fully Remote
- IN
Description
About PERQ
PERQ is an AI-powered digital marketing platform built to help property management companies (PMCs) generate more qualified leads at a lower cost. By combining data-driven paid and organic media strategies with technology—including AI-powered websites, conversational AI, nurture automation, landing pages, and Google Business Profile automation— PERQ captures and converts high-intent leads from low and no-cost sources. With transparent reporting across the entire marketing funnel, PMCs can improve performance, refine strategy, and track conversion and cost metrics from lead to lease. Over 150 PMCs trust PERQ to boost lead quality, reduce marketing costs, and drive better results—without adding work for onsite teams.
The Role
Key Responsibilities
Requirements
Nice to Have
Why Join PERQ?
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Technical Support Engineer • Indiana, PA, US
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