Dispatcher

First Student Bus Dispatcher

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Under limited supervision, dispatches all buses to ensure on-time performance of service within an assigned geographical area.

$28.37 / hr

Major Responsibilities

• Oversees all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.
• Counsels & coaches drivers and monitors on front line disciplinary & service issues.
• Takes all scheduling and driver complaints, report to Operations Supervisor / Contract Manager or resolve problems directly with the customer.
• Handles heavy phone and radio traffic.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll. May monitor licensing and participate in hiring drivers.
• Provides solutions to drop-off and pick-up problems; resolve issues as needed.
• May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.
• Completes special projects as assigned.
• Assists drivers with day-to-day operations and ensure compliance with operating contract, state and local ordinances, and company policies and procedures.

Minimum Education or Certifications Required

Minimum Experience or Skills Required

Physical Requirements and Working Conditions

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.