DescriptionPOSITION SUMMARY : Responsible for greeting patients on the phone and in the clinic in a warm friendly tone. Registration and interviewing of patients to obtain accurate demographic and financial information while scheduling appointment.
Other responsibilities may include returning messages, scheduling follow up tests, referrals and prior authorizations. Assists patients, nurses and providers in patient care in the clinic setting.
Performs vital signs, and obtains history of chief complaint for visit. Performs various Point of Care Testing and documents assuring quality control for each test completed.
RequirementsMINIMUM QUALIFICATIONS : EDUCATION : High School Graduation or GED. Successful completion of an accredited nursing assistant, EMT, or medical assistant program of study.
CERTIFICATION / LICENSES : BLS issued through American Heart Association and Certified Medical Assistant certification required.
SKILLS : Outstanding Service Excellence skills to guarantee quality patient care and patientsatisfaction Knowledge and skill to obtain vital signs and PHI Strong organizational skills;
excellent verbal, written and interpersonal communication skills required Ability to work collaboratively with others Ability to work independently, asserts initiative on performance improvement opportunities Ability to navigate through computer software by use of a mouse, keyboard or stylus and windows based software.
EXPERIENCE : A minimum of one year of in-patient or medical office experience including direct patient preferred.NATURE OF SUPERVISION : -Responsible to : Clinic ManagerENVIRONMENT : Requires knowledge of general safety standards to limit exposure to infectious disease.
Daily contact with infectious diseases and body fluids.- Bloodborne pathogens : CPHYSICAL REQUIREMENTS : Bending, stooping, and lifting up to 35 lbs, reaching above head and below knee level.
Utilization of proper body mechanics. Long periods of sitting at times. Keyboard usage with sound ergonomic principles. Must be flexible in work schedule.
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