Client Relations Manager

Fish & Richardson, the premier global intellectual property law firm, is trusted by the world's most innovative and influential companies.

Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China.

Our success is rooted in our creative and inclusive culture, which values the diversity of people, experiences, and perspectives.

Join Fish's Boston team in our fast-paced Marketing & Business Development Department as a Client Relations Manager .

How Will You Make a Difference?

• Cultivate strong and enduring client relationships
• Develop and implement strategic initiatives to drive client growth and retention
• Analyze client financial data to identify revenue growth opportunities
• Foster collaboration across MBD team to ensure seamless client experiences
• Manage client visitation and feedback programs, as well as client and prospect-focused travel and entertainment opportunities
• Oversee the firm's alumni program

What Will You Bring to the Table?

• Bachelor's degree required (marketing, communications or business preferred); advance degree preferred
• 6+ years' experience in marketing, client relations, business development, or sales team position (law firm or professional services experience preferred)
• Experience with direct or indirect leadership
• Proven track record of success in client relationship management
• Strong understanding of client needs and business development strategies
• Excellent analytical and problem-solving skills
• Collaborative and team-oriented approach
• Superior communication and interpersonal skills
• Ability to oversee team members in various positions and geographic locations.
• This role is mostly remote with the exception of team / attorney meetings and client engagement activities (in-person CLEs, receptions, etc.

this could also include occasional travel to other offices.

Why Fish?

When you join our team, we offer :

• Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement
• Award-winning retirement and profit sharing plans with employer contribution
• A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives
• A positive culture awarded an Outstanding Workplace 2023 designation by People Insight based on our high levels of employee engagement

Our Commitment to Diversity

As a firm that serves the world's greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives.

Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.

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