Are you looking for a position where your outgoing personality can shine? If so, we have the perfect job for you.
About the Role :
As a key team member, you will often be our organization's first point of contact, making it essential to leave a positive and lasting impression.
Your primary responsibilities will include direct customer phone, text, and email interaction. Since we do not use scripts, you will need to listen attentively, think critically, and guide customers to the support they need.
We are looking for someone with exceptional phone etiquette, the ability to convey confidence, and a positive personality.
This is not a receptionist or sales position; our customer service role is integral to our marketing team. You will be expected to contribute ideas and opinions to aid in the overall growth of our organization.
We are looking for someone who has experience providing creative solutions to provide an incredible customer journey with us.
We are busy! This position requires punctuality and a strong work ethic.
Location :
While we are a flexible employer, this full-time position requires working on-site at our office. It is not a remote position.
To be considered candidates must live within a 20-minute commute from our office.
Growth Opportunities :
Customer Service is historically a great entry point to work with us. Join us and be part of something great, with plenty of opportunities for professional development and career advancement.
Qualifications and Skills :
- Entrepreneurial spirit
- Strong verbal communication skills
- Enjoy speaking on the phone
- Ability to think on your feet and handle unscripted interactions
- Proficiency in Microsoft Office products, including Excel and Outlook
- Ability to pass a background check
Benefits :
We take care of our team and strive to be a responsible employer. Our benefits include :
- Competitive pay
- Casual work environment
- Paid holidays
- Paid vacation days
- Healthcare, vision, and dental benefits
Job Type : Full-time
Salary : Competitive
Experience :
- Call Center : 1 year+ (Preferred)
- Customer Service : 1 year+ (Preferred)
Job Duties :
- Answer incoming customer inquiries via phone, email, and SMS
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening and guiding the call to a successful conclusion
- Collaborate with team members and contribute to a supportive work environment
Bilingual Customer Service Representative
Russell Tobin's client, a multinational health insurance company is hiring a Customer Service Representative to work at Phoenix, AZ (Remote). ...
Customer Service Representative (hybrid)
Make outbound calls and inquiries to assess the quality of service our customers are receiving, and if quality of service is not spectacular, leverage available resources to turn the customer into an Open Works advocate. Customer Service Representative (HYBRID)**. Customer Service Phoenix, Arizona....
customer service representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative
Collaborate with other departments to resolve customer issues andensure customer satisfaction. Identifyand recommend improvements to customer service processes. Respond tocustomer inquiries and concerns in a timely and professionalmanner. Provide product information andtechnical support to customers...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Licensed Insurance Customer Service Representative
Insurance Customer Service Experience: 1 year of prior insurance experience in customer service. Valley Insurance Professionals is seeking a dedicated Licensed Insurance Customer Service Representative to join our team at our office in Phoenix, Arizona. As our newest team member, you will be the fac...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative
Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. As a customer service representative you will act as the liaison between Bedrosians and our customer. Please note: in some of our smaller locations, there may ...
Customer Service Representative
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Provides excellent customer servi...