Service Account Manager
Job Description
Job Description
Way Engineering, Ltd is one of the nation’s largest and most experienced mechanical contractors, specializing in the design / build of commercial air conditioning, plumbing / piping, energy retrofits, and maintenance of these systems.
Scope :
Responsible for customer development and utilization of CRM platform to track progression of proposed work. Sales Executive primary function is to bring in new customers not currently in our portfolio.
Provide clear and concise turn over details to the Account Manager.
Responsibilities :
- Continually develop qualified maintenance / service and retrofit prospects to ensure consistent flow of business, maintain good will of current sources and accounts through periodic call-back and entertain clients as required.
- Prepare itinerary, make calls and follow up on sales leads and opportunities within the assigned market or territory; solicit information from building owners’ developers, maintenance personnel, and business contacts regarding the nature of the work, budget limitations, method of qualifying, bid process, and identity of competition.
- Organize relevant technical date, brochures, and service manuals; develop or assist in the preparation of bid proposals;
make sales presentations to prospective customers to qualify the company for inclusion on a select bid list or consideration as an exclusive party to the contract maintenance agreement.
Assist in the collection of delinquent accounts; resolve customer complaints; render corrective action within the realm of authority.
Physical Requirements :
Employees in this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety themselves or others.
Ability to drive, move in and out of vehicles, climb ladders, traverse steps, and move throughout a facility.
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