Job Description
Job Description
Job Title : Customer Service Representative
Department : Sales
Reports To : Sales Manager
Summary
Responds to customer inquiries by phone or email.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Enters sales orders and compiles invoice documents.
- Handles customer requests such as shipping date, pricing, documentation, and any other related requests.
- Manages customer product inventory and releases orders to satisfy order requirements.
- Reviews all incoming customer orders.
- Email / mails out Invoices.
- Greets visitors and customers.
- Answers, screens, and forwards incoming phone calls, while providing basic information when needed.
- Files sales orders and invoices.
- Documents lot numbers in COFAGEN.
- Distributes sales orders to appropriate department.
- Establishes relationships with customers.
- Confirms shipment flight details to customers.
- Emails customers shipping documents as needed.
- Obtains freight quotes for customer orders.
- Makes final decision on which freight forwarder or freight carrier to use.
- Assists Human Resources test candidates during recruitment process.
- Complies with cGMP, EHS guidelines, and all working procedures assigned to the position.
- Performs other tasks, as assigned.
Competencies
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Education and / or Experience
Bachelor’s Degree in Business Administration or related field required.
Language Skills
Basic English and Spanish reading, writing, and communication skills.
Mathematical Skills
Ability to calculate figures and amounts such as proportions and percentages.
Reasoning Ability
Ability to carry out instructions furnished in written, verbal, or diagram form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Pay Range
The Customer Service Representative is a non-exempt position that is paid hourly. Pay rate will be dependent on a number of factors including but not limited to knowledge, skills, and experience.
EEO Statement
Dental Technologies Inc. is proud to be an equal opportunity employer.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Company Description
Dental Technologies, Inc. is a company specializing in the research, formulation, compounding and packaging of dental, orthodontic and oral pharmaceutical products.
Some products include dental restoratives, core build-ups, bonding agents, orthodontic adhesives, prophylaxis paste, fluoride treatments, toothpaste and varnishes.
Dental Technologies maintains the ISO 13485 : 2016 quality system and employs more than 70 people, with research at the focus of our strategy.
Dental Technologies, Inc. is dedicated to excellence in research & development, manufacturing, in-depth testing, efficient packaging, and personalized service.
With process control experts committed to the highest level of integrity, quality, and service, Dental Technologies, Inc.
ensures risk free product manufacturing - See more at : www.dentaltech.com /
Company Description
Dental Technologies, Inc. is a company specializing in the research, formulation, compounding and packaging of dental, orthodontic and oral pharmaceutical products.
Some products include dental restoratives, core build-ups, bonding agents, orthodontic adhesives, prophylaxis paste, fluoride treatments, toothpaste and varnishes.
Dental Technologies maintains the ISO 13485 : 2016 quality system and employs more than 70 people, with research at the focus of our strategy.
Dental Technologies, Inc. is dedicated to excellence in research & development, manufacturing, in-depth testing, efficient packaging, and personalized service.
With process control experts committed to the highest level of integrity, quality, and service, Dental Technologies, Inc.
ensures risk free product manufacturing - See more at : www.dentaltech.com /
Lead Customer Service Representative
Key Responsibilities:Monitor and oversee customer service department queue management to ensure compliance with client SLAsTrain and mentor team members, provide feedback on performance, and assist in resolving inquiriesAssist in ensuring staff meet or exceed productivity metrics and participate in ...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative III
Develop and maintain positive client relations required to ensure superior client satisfaction• Receive and handle customer calls and email requests for services• Manage real-time inquires while keeping track of and responding to commitments• Manage the scheduling and completion of all services assi...
Customer Care Representative
The Customer Care Representative is responsible for servicing internal and external customers by providing information about financial products and services and customer concerns. The Customer Care Representative is a trusted source responsible for all customer service interactions focused on the to...
Customer Service Representative
Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. Provide information to customers on products and services. Ensure customer satisfaction and provide professional customer support. Experience in customer service or retail preferred. ...
Customer Service Representative
Rise25 is looking for a Customer Service Representative to monitor and respond to client emails at lightning speed and provide support to the Rise25 team. Job Description: This customer service role is critical in helping Rise25 create successful and ROI-driven podcasts for our B2B clie...
Customer Service Representative- Entry Level (Remote)
Join our team as a Customer Service Representative - Entry Level (Remote) and become an integral part of our vibrant and motivated community. ...
Customer Service Representative
Customer Service Representative. We have a full-time hybrid opening for a Customer Service Representative in the Itasca area. Previous customer service and property insurance industry experience is a plus. Millennium information Services, Inc. ...
Customer Service Representative
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Provide excellent customer service through active listening. Customer service experience preferred. Teleperformance is a global, digital business services compa...