Specialist- Quality Assurance
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.
Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
Find a job you’ll love today!
Position Purpose : The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise.
The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates.Job Requirements :
- Monitor / audit each assigned associate in accordance with Everise and client requirements
- Work with supervisors and management to ensure that all associates are meeting quality standards
- Provide training as needed to both new hires and experienced associates
- Attend and contribute to both internal and client calibration sessions
- Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
- Any other duties and responsibilities assigned by management of the companyQualifications :
- At least 1 year customer service and / or sales experience, preferably in a call center environment
- High school diploma or equivalent required. Some college preferred
- Proficiency in Microsoft Office applications, especially MS Word and Excel
- Excellent oral and written communication skills
- Detailed-oriented
- Analytical skills
- Exceptional motivational and interpersonal skills
- Able to work independently
- Flexible Schedule
- Dependability regarding completion of assignments and attendance
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Quality Assurance Specialist-QFaaS Framework, Testing Lifecycle
As a Quality Assurance Specialist within PNC's Retail Core Banking organization, you will be based in one of our Technology Hub locations (Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ or Dallas, Texas). Analytical Thinking, Controls Testing, Corporate Governance, Quality Assurance (QA)...
Quality Assurance Specialist - Customer Support (36377) Phoenix - Cc1 - Phoenix, Az, 85040 Chevron_right
Drive for Results (Service, Quality, and Continuous Improvement) Ensure procedures and processes are in place that lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement. Maintains exceptional quality standards for all data input into all ...
Quality Assurance Specialist
The Processing Quality Assurance Specialist is responsible for the process control; product production, including raw material launch, product inspection, acceptance and quality status tracking, quality deficiencies, and ensuring the accuracy and efficiency of the processing operations of solar proj...
Procurement Analyst (quality Assurance Specialist)
The purpose of this position is to serve as a Procurement Analyst (Quality Assurance Specialist) for the US Department of Veterans Affairs with the responsibility for performing professional work involving procurement of supplies and services using procedures outlined in the Federal Acquisition Regu...
Quality Assurance Specialist II (Onsite)
The Quality Assurance Specialist II is responsible for providing quality control, audit oversight and risk identification for the functions performed within Servicing. Quality Assurance liaison with functional areas. Above average skills in quality and production rates. ...
Quality Assurance Specialist
The Quality Assurance Specialist is responsible for coordinating and maintaining several elements of the DSV IMS Quality Management System, including document control, internal audits, corrective and preventive actions, continuous improvement, and employee training. The Quality Assurance Specialist ...
Digital Client Service Quality Assurance Specialist
As a Digital Client Service Quality Assurance Specialist will be responsible for quality monitoring of Digital Client Care services, security and quality call monitoring, and client surveying across all areas of Client Service. Digital Client Service Quality Assurance Specialist. You'll focus on ens...
Quality Assurance Specialist
The Processing Quality Assurance Specialist is responsible for the process control; product production, including raw material launch, product inspection, acceptance and quality status tracking, quality deficiencies, and ensuring the accuracy and efficiency of the processing operations of solar proj...
Quality Assurance and Compliance Monitoring Specialist - Civil Division
Assist the Headof Regional Quality Assurance and Compliance Monitoring – Civil Division and local Quality Assurance and Compliance Monitoring Manager, if applicable, in supporting the Global framework for a centralized Safety, Quality Assurance and Compliance Monitoring system to enhance overall lev...
Compliance Quality Assurance Specialist, Semicon
The Compliance Specialist supports the implementation and maintenance of the QHSE program for the global Semicon team. Work closely with global QHSE teams to ensure compliance to Semicon quality requirements. Coordinates all aspects of the Document Control and Records Management at Global level to a...