Junior Customer Success Manager
AppCard is looking for a business oriented, tech savvy Jr Customer Success Manager to deliver loyalty marketing solutions to our clients.
This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients.
Responsibilities
- Train clients on how to use the AppCard platform
- Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy
- Become a product expert in the AppCard platform to best leverage AppCards product offering
- Monitor usage and product adoption, proactively contact clients to deliver coaching / training to improve their utilization
- Understand how to build and present AppCards value using data and insights
- Drive growth within existing clients, identify upsell opportunities and generate new revenue
- Understand, adapt to, and help build AppCards ongoing product and technology developments
- Develop and execute data-driven campaigns and in-store promotions
- Assist clients with basic troubleshooting on various software and hardware issues that may arise
- Work cross-functionally with implementation, development, finance, tech support, product and marketing
Requirements
- 0-2 years years of experience
- Customer oriented
- Excellent oral and written communication skills
- Experience managing complex software / hardware implementation projects
- Tech Savvy; basic understanding of front end vs. backend
- Understanding of retail business needs a plus
- Fast and autonomous learner
- Provide technical and product support
- Advantage : experience in either account management, customer success, professional services, SAAS / Tech industry experience
- Advantage : experience using SalesForce, JIRA, BI tools such as Cognos / SiSense / other, Excel, and G-Suite
This role is full-time from our NYC office
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