Benefit Program Specialist I/II

Job Description

Job Description

Salary : $32,415 to Commensurate with experienc

King and Queen County is seeking a compassionate Benefit Programs Specialist I / II seeking to make a difference in the lives of individuals and families.

Are you looking for a flexible work environment in a rural county where you can do meaningful work helping people everyday?

Do you thrive in a team-based approach to human services? Do you want to work with a community of dedicated professionals?

If you do, we are looking for you.

This is an opportunity to work in a county that appreciates their employees and values excellent service to their residents.

Our ideal candidate will work independently and collaboratively with a team and demonstrate a passion for working with the community.

This position offers the option of telework.

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs.

Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department’s compensation plan.

Benefit Programs Specialist II represents the full performance level in the Benefit Programs Specialist occupational group.

Employees’ responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services’ benefit programs.

The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility.

Employees seek supervisory help for difficult or unusual situations only.

General Work Tasks :

• Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
• Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
• Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
• Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
• Computes assistance plans;
• Determines the need for and amount of allowances for special circumstance items;
• Evaluates such social factors as education, work experience, and levels of social functioning; and
• Evaluates employability of clients and explores potential sources of income.

Minimum Qualifications

Some knowledge of : basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems;

and interviewing techniques such as data collection and investigation.

Skill in operating a personal computer and the associated office and agency software.

• Demonstrated ability to : communicate effectively both orally and in writing; interview, gather information, and evaluate situations;
• analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions;
• use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data;

maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications :

Degree or coursework in Human Services. Experience in a Local Department of Social Services. Experience in processing public assistance.

Special Requirements :

All applicants are subject to a DMV driving record check, pre-employment drug screen, and CPS and criminal history search.

The investigation may include : fingerprint checks(State Police, FBI); local agency checks; employment verification; verification of education( relevant to employment);

credit checks; and other checks requested by the hiring authority. Employee must be willing to work in community emergency response capacity in the event of a natural disaster or emergency.

Special Instructions to Applicants : Applications for this position must be submitted electronically through this website.

Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. The website will provide a confirmation of receipt when the application is submitted for consideration.

Consideration for an interview is based solely on the information within the application and / or resume. Please refer to your account for the status of your application and this position.

This position is open until filled.

Interested in joining our team? Click on the link below to apply :

APPLY HERE

Have questions about the position? Contact :

Betty Dougherty at humanresources@kingandqueenco.net.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer

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