Business Analyst

The Business Analyst’s role is to work closely with business units to determine their business models, goals, and requirements, and execute the best solution for meeting those needs.

This person will be involved throughout every step of identified projects, including brainstorming, configuration, testing, and deployment.

Focus on assisting with the development of new or revised reporting and monitoring to improve efficiencies while optimizing the user experience.

The Business Analyst will also apply proven communication and problem-solving skills to guide and assist the business units on issues related to their needs and daily use of the Business Intelligence solution.

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

What you’ll do :

• Work with the subject matter experts to define, test, train, implement, and support functional requirements for monitoring and reporting.
• Respond to user inquiries via telephone or in written internet-based email or chat sessions within acceptable guidelines as defined by Program Manager.
• Work closely with department users to analyze operations and determine opportunities to automate processes and functions to improve current reporting or monitoring practices.
• Utilize interpersonal skills and technical product knowledge and expertise to respond to daily client-centric activities.
• Perform special projects upon request and on occasion.
• Comply / conform to all applicable laws and regulations related to mortgage lending.
• Perform other related duties as assigned.

What you’ll need to be successful :

• Bachelor’s Degree in Business related field or the equivalent combination of education, training, and work experience.
• 3+ years of Mortgage Servicing experience required.
• Knowledge of PowerBI & Tableau a plus.
• Knowledge in SQL programming, business analysis or Motivity a plus.
• Proficient experience with Microsoft Word, Outlook, and Excel.
• Ability to communicate ideas in both technical and user-friendly language.
• Demonstrates flexibility and willingness to undertake a wide variety of challenging tasks.
• Excellent analytical, decision-making, problem-solving, interpersonal, team, and customer service skills.
• Ability to work independently while delivering high-quality work and meeting planned deadlines.
• Resourceful and proactive in gathering information, sharing ideas, and suggesting new solutions both within the team and to users (as applicable).
• Organizational and time management skills required.
• Excellent oral and written communication skills and high attention to detail.

Who we are

Cornerstone Servicing is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention, and happiness! Our mission is to use and improve on our God-given talents to make a difference in the lives of our employees, customers, shareholders, and the people who provide service to us.

We are a division of Cornerstone Capital Bank alongside Cornerstone Home Lending, which employs more than 1,700 team members who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

Cornerstone Capital Bank and its subsidiaries have been recognized by Workplace Dynamics as a Top 100 Workplace for the 8th consecutive year.

March 1, 2023, marked the beginning of Cornerstone Home Lending’s 35th year in residential lending! We have successfully navigated our company through many industry cycles and changes in regulations.

What we offer :

We are a great company with great people and we are looking for an experienced mortgage servicing professional with servicing experience, who will bring enthusiasm, attention to detail, and a servant heart to our team of top-tier mortgage servicing professionals.

We recognize and reward hard work, and offer a competitive salary and full benefits package!

What to do next :

If Cornerstone Servicing sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our award-winning team! Remember, once you are part of our Cornerstone family, we’ll continue to invest in you as an asset in our company.

As many of our team members can tell you, there’s something special about working at Cornerstone Servicing! It really feels like home!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

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