Team Member
Job Summary
The Team Member is responsible for working directly with guests and
fellow team members to Spread Joy, Enrich Lives and Serve Others. This person
will support up to three functional areas of the restaurant : Service, Sandwich
Line and Production. The Team Member will complete all necessary training
through Chicken Salad Chick University (CSCU) in order to flawlessly execute
the duties of the assigned position. The Team Member will exhibit the Chicken
Salad Chick 10 Non-Negotiable Behaviors and embrace our Culture throughout the
shift, helping us become America’s Favorite Place for Chicken Salad!
Essential Responsibilities
Offer every guest,
on every visit, a superb experience that creates a lasting memory. Greet every
guest to welcome them to our restaurant!
Support and assist
fellow team members whenever possible.
Maintain a safe,
clean, and organized work area according to Chicken Salad Chick (CSC)
standards.
Monitor quality,
safety and appearance of all products and ingredients.
Complete assigned
tasks efficiently and thoroughly in accordance with CSC standards.
Restock work area
before leaving shift.
Adhere to Company
uniform and grooming standards.
Attend all
scheduled employee meetings and bring suggestions for improvement.
Report problems
faulty equipment, product shortages, etc.) to supervisor promptly.
Complete other
related duties as assigned by supervisor.
Business Unit Operations
Functional Area
Company Operations
Reports to General
Manager, Assistant Manager, or Shift Lead
Ensure specials,
promotions, and marketing plans are presented according to company procedures
during shift.
Ensure that hours
of operation for the restaurant are maintained during their shift.
Ensure compliance
with established safety and sanitation procedures and all Federal, State, and
local regulations during shift.
Cashier / Service Responsibilities
Always adhere to
Brand Standards for uniform appearance and personal grooming.
Maintain a safe,
clean, and organized work area.
Be a team
player support and assist your fellow team members whenever possible.
Maintain
cleanliness / sanitation standards.
Greet Guests, take
food / beverage orders, expediting orders, assist with dining room service.
Properly operate
POS system for taking all types of Guest orders.
Responsible for
properly charging Guests and for collecting payment for orders; cash, credit or
debit card transactions.
Answer phone
properly with knowledge to assist Guest with questions / information and take
phone orders.
Interact with
Guests in a friendly and efficient manner.
Restocks drink
station and expo area, maintains restroom cleanliness, empties trash cans and
helps to keep dining room and other Guest areas clean
Maintains proper
product temperatures per standards.
Maintains
portion-control for products per standards.
Cleans equipment,
as assigned, thoroughly and in a timely fashion.
Keeps floor in
work or service area clean and free of debris.
Completes daily
tasks timely and thoroughly in accordance with standards
Line Prep / Kitchen Production Responsibilities
Always adhere to
Brand Standards for uniform appearance and personal grooming.
Completes duties
on opening and closing prep and checklists.
Refers to Daily
Prep List at the start of each shift for assigned duties.
Prepares a variety
of food products including chicken salads, pimento cheese, side salads, soups,
sauces, cookies, desserts, and other items for cooking / serving to Guest
according to CSC recipe and product standards.
Understands and
complies consistently with CSC standard portion sizes, cooking methods, quality
standards and kitchen rules, policies and procedures.
Prepares all Guest
orders with strict adherence to CSC standards for quality, portioning and
appearance standards.
Prepares all Guest
orders adhering to CSC SOS goals.
Prepares all food
products in accordance with CSC portion sizes and recipe specifications.
Maintains a clean
and sanitary workstation including tables, shelves, walls, steamer, sandwich
line, and refrigeration equipment.
Closes the line
kitchen properly, following the closing checklist for line kitchen and assists
others in closing the kitchen.
Attends all
scheduled employee meetings and brings suggestions for improvement.
Promptly reports
equipment and food quality problems to Management.
Informs Management
immediately of product shortages.
Uses our Standard
Recipe Cards for preparing all products. Does not rely on the personal memory
or of other employees.
Required Knowledge, Skills and Abilities
Ability to work in
a fast-paced environment
Ability to clearly
and professionally communicate with team members and guests
Ability to
multitask
Excellent
attendance and punctuality; reliability
Reliable
transportation to and from work
Must be at least
16 years of age or older.
Education and Experience
Previous restaurant and / or retail experience a plus
Physical Demands
Exert up to 40
pounds of force occasionally to lift, carry, push, pull or otherwise move
objects
Must be able to
stand and exert well-paced mobility, including bending and stooping, for the
duration of the workday
Must be able to
work and perform all duties at any station in the kitchen, service area, or
register.
Note : The statements herein are intended to describe the general nature
and level of work being performed by employees, are not to be construed as an
exhaustive list of responsibilities, duties, and skills of those in this job
classification. Furthermore, they do not establish a contract for employment
and subject to change at the discretion of the employer.
Welcome to Chicken Salad Chick! An excellent place to work. We are CLOSED on Sundays and have NO fryers, grills, or late nights.
We are a fast growing Brand with opportunities for growth.
Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches.
This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.
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